EMR Applications Specialist

Lakeland Care Incorporated • Fond Du Lac, WI

7d

About The Position

Under the general supervision of the EMR Applications Manager, this position supports care management to ensure delivery of high quality and cost-effective care by supporting the administration and function of the Electronic Member Record (EMR) application and related systems. Responsible for creating and maintaining tools necessary to implement, test, and train configuration of the EMR application and related systems.

Requirements

• Associate’s degree in Information Technology, other related field, or equivalent combination of education and experience (includes knowledge, skills, and abilities).
• A minimum of three to five (3-5) years of care management experience is highly preferred.
• Hands-on experience in process automation, best practice approach, technology efficiency, and effectiveness.
• Understands the workflow and process requirements of complex application systems.
• Excellent problem solving/analytical skills, knowledge of analytical tools, and complex troubleshooting methods.
• Ability to communicate effectively, establish, and maintain effective working relationships is necessary.
• Current driver’s license, acceptable driving record and proof of adequate insurance required.

Nice To Haves

• Experience in supporting an electronic medical record system is a plus.
• Knowledge of EMR coding and crosswalk systems and security policies and procedures is preferred.

Responsibilities

• Monitor the EMR applications and related systems, document and analyze problems.
• Supports EMR and related systems performance by evaluating and resolving end user questions submitted through LCI’s helpdesk.
• Create and monitor automated Microsoft workflows related to end-user processes.
• Assist with implementation of configuration changes within the EMR and supporting systems, document configuration elements.
• Test operational functions in the EMR test systems including when features are updated or new features are rolled out.
• Assist with creating and maintaining training materials and end-user tools which may include both written and recorded materials.
• Coordinate liaison activities in area of responsibility between LCI, EMR and related system vendors, as well as LCI’s Third Party Administrator.
• Maintain the confidentiality of client information and protected health information as required by State and Federal regulations, including the Health Insurance Portability and Accountability (HIPAA) Act of 1996.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees