Employment Supervisor

International Rescue Committee•Silver Spring, MD

1d•Hybrid

About The Position

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. Job Overview: The Employment Supervisor is responsible for leading a team that provides employment services including assessment, self-sufficiency planning, job readiness training, vocational/skills training, job search, job placement, post-placement support and employer partnership development and maintenance. The supervisor focuses on attaining grant deliverables, most frequently surrounding job training, placement, wage and retention. This position supervises a team, monitors data, ensures program goals are met and supports quality control to support both service provision and contractual compliance.

Requirements

University degree required, preferably in International Studies, Business, Social Services or a related field OR equivalent work experience.
3+ years of employment and/or other relevant experience supporting clients facing barriers to employment in refugee resettlement, workforce development, or related social service delivery
Experience supervising, supporting, and training staff.
Proven success in promoting an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality.
Ability to lead collaboration of individuals from many cultures with a variety of skills and perspectives.
Demonstrated ability to work effectively as a team member in a multi-cultural environment.
Highly organized self-starter with demonstrated success in managing multiple priorities and delivering quantifiable results in a fast-paced environment, under pressure and by deadlines.
Excellent written and oral communications skills in English; proficiency in a language spoken by client populations a plus.
Proficiency in Microsoft Office applications.
Valid driver’s license and access to personal, insured vehicle, and the ability to travel regularly throughout the service delivery area

Responsibilities

Lead and develop direct service staff through facilitation of team meetings and individual supervision including coaching and goal setting.
Assign cases, oversee staff workload, help prioritize, troubleshoot and generally support.
Ensure compliance with all policies, procedures, and protocols of the agency.
Maintain communication with staff regarding challenging cases; carry out timely and professional interventions to ensure quality service delivery and to achieve desired results.
Supervise program implementation including assessment, self-sufficiency planning, job readiness training, job search, job placement, post-placement support and employer partnership development and maintenance.
Maintain consistent focus on grant deliverables
Coordinate training activities, ensuring high quality services that meet funder requirements. This may include internal and external job readiness, skill development and/or vocational trainings.
Track enrolled clients using assigned database system(s) to ensure services are provided in a timely manner and properly documented.
Develop and maintain relationships with local employers, ensuring consistent job placement opportunities for clients.
Develop strategic partnerships with community organizations, focused on advancing program objectives and client success.
Coordinate quality assurance efforts by conducting periodic case file and database reviews.
Monitor the employment team's progress toward grant deliverables, develop systems to share progress and support improvements with an eye toward fulfilling funder and agency requirements.
Propose interventions when programs are not on point to meet deliverables.
Monitor direct assistance spending to ensure timely and appropriate use of funds.
Coordinate across teams and departments to support overall client wellbeing.
Draft program reports and components of grant proposals.
Other duties as assigned.

Benefits

10 sick days
10 US holidays
20-25 paid time off days depending on role and tenure
medical insurance starting at $163 per month
dental starting at $6.50 per month
vision starting at $5 per month
FSA for healthcare and commuter costs
a 403b retirement savings plans with immediately vested matching
disability & life insurance
an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.