Employment Specialist, South San Francisco Career Center

JobTrain•South San Francisco, CA

3d•$30 - $31•Hybrid

About The Position

JobTrain is a nonprofit organization dedicated to helping individuals achieve full economic mobility through job training and career advancement programming. Founded in 1965, JobTrain operates career and training centers across the Bay Area, serving those in need of services to advance their economic mobility. The organization is committed to fostering a diverse and inclusive environment that reflects the communities it serves, providing a safe and welcoming space for clients and staff. JobTrain is experiencing growth and seeks to expand its team to further its mission. The Employment Specialist position is a critical role within the Career Center, contributing to JobTrain's ongoing success and expansion. This role operates at the forefront of understanding the dynamic job market and plays a key part in maintaining JobTrain's position at the leading edge of workforce development in California and nationwide.

Requirements

Proven experience with workforce development (LMI, labor force dynamics) as it relates to job placement and/or managing a caseload and/or account management or grant management experience.
Direct experience working with specialized populations experiencing barriers to employment (e.g., people experiencing homelessness, low-income/public assistance, justice-engaged, long-term unemployment, mature workers, DV survivors).
Employment Specialist I: At least 1 year of customer service experience.
Employment Specialist II: 1 year of direct workforce development experience.
Ability to manage a caseload by assessing and meeting client employment needs, staying organized in follow-up, documentation, and reporting job placements.
Excellent customer service and client rapport-building skills, maintaining a professional demeanor while performing job duties.
Communication skills, especially the ability to guide conversations and achieve employment goals effectively and efficiently.
Facilitation and public speaking skills with the ability to deliver workshops in various settings.
Critical thinking through a lens of empathy, compassion, equity, innovation, and inclusion.
Understanding of grant-funded programs, databases, and reporting parameters.
Broad familiarity with computer software and systems (e.g., MS Suite, spreadsheets, meeting technology).
Ability to work independently, autonomously, and toward JobTrain’s mission and career center goals (e.g., organization and task management, setting and meeting personal and professional goals, using adequate discernment).
Must be able to travel to different sites as needed within Santa Clara & San Mateo Counties, including evenings and weekends.
Fully vaccinated against COVID-19, except as required by law.
Legal residency and work eligibility in the United States.
Successful candidate will undergo a background check.

Nice To Haves

Ability to speak Spanish is highly desirable.

Responsibilities

Connect and guide clients to appropriate services and resources based on an in-depth understanding of JobTrain's offerings.
Work one-on-one with clients to build rapport, assess needs, and identify barriers to employment.
Develop and co-create Individualized Employment Service Plans in partnership with clients, including resume assistance and career coaching, leveraging internal resources and networks.
Manage a caseload of job-seeking clients, providing continuous support and post-employment retention follow-up for up to one year.
Build and manage relationships with clients, employers, and community partners.
Represent JobTrain at outreach events, including job fairs, workshops, employer events, and presentations to various audiences.
Deliver and report timely outcomes and program deliverables for internal and external stakeholders.
Conduct cold calls to employers and recruiters as needed.
Coordinate job development activities with other organizations to support clients' economic mobility.
Collaborate with other employment specialists and JobTrain staff to provide feedback and continuously improve career center processes.