Employment Specialist 4 (WSS4): Sunnyside/Hybrid-Dual Language-Spanish

State of Washington•Yakima County – Sunnyside, WA

9d•Hybrid

About The Position

This is a Dual Language position. The incumbent must be able to communicate effectively in Spanish in person, via telephone, and in writing. This position works in-person at the WorkSource office in Sunnyside. This position will be eligible for at least 1 day of telework per week after training. The ideal candidate for the WorkSource Specialist 4 role is a dynamic and resourceful professional deeply committed to delivering customer-centered employment and training services. They possess a proven ability to conduct insightful individual assessments, manage complex caseloads, and facilitate critical support services to help job seekers overcome barriers and achieve sustainable employment. Skilled in developing tailored employment service plans, they are adept at navigating program regulations, securing training resources, and guiding customers through every step of their workforce journey. Their coaching and mentoring skills enable them to connect meaningfully with individuals from diverse backgrounds, including those with significant employment challenges. This candidate is also a confident communicator and facilitator, capable of leading workshops and orientations that meet the unique needs of special populations. With a solid grasp of instructional strategies, they can adapt learning experiences to accommodate various styles and interests. They utilize labor market information and formal assessment tools to craft personalized employment and training solutions, bringing clarity and direction to each customer’s goals. Their background includes facilitation of job search curriculum, reflecting a genuine commitment to educational and workforce empowerment. Beyond individual service, the ideal candidate is a skilled collaborator and community ambassador. They build and maintain productive relationships with employers, partners, and service providers, actively promoting agency programs and cultivating job opportunities. Their organizational savvy enables them to manage records with precision and maintain compliance with program protocols. Whether supporting front-line office operations or representing WorkSource in the field, these professionals thrive in a fast-paced, service-oriented environment where making a measurable impact in people’s lives is the ultimate reward.

Requirements

1 year as a WorkSource Specialist 3 or equivalent class within the Employment Security Department, or another state’s Employment Security agency OR 3 years of professional experience in workforce development, social or human resource services, public relations, or professional public contact work OR A combination of education and/or relevant experience
The ability to take action to learn and grow.
The ability to take action to meet the needs of others.
Client-Centered Service Delivery: Needs assessment to evaluate client situations, goal setting to establish realistic objectives, case management to develop and oversee service plans, problem-solving to address barriers, and communication skills to guide and support clients effectively
Eligibility Assessment Expertise: Ability to evaluate and determine client qualifications
Employability Plan Development Expertise: Ability to structure personalized career growth strategies
Career Coaching and Follow-Up Expertise: Ability to provide ongoing workforce guidance
Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check.
Must be able to communicate effectively in Spanish in person, via telephone, and in writing.

Nice To Haves

The incumbent must be able to communicate effectively in Spanish in person, via telephone, and in writing.
This position will be eligible for at least 1 day of telework per week after training.

Responsibilities

Develop and/or provide comprehensive, customer-centered employment and training services.
Develops individualized service strategies based on needs assessment and assist customers in establishing self-sufficiency goals and developing and managing service plans to attain those goals
Conduct individual interviews to articulate program services and activities; identify components such as individualized and training services, applicable to customer need
Manage caseload; provide case management; facilitate appropriate support services and/or make referrals; identify and evaluate barriers and explore solutions to assist in removing barriers; assist in obtaining needed documentation
Assess knowledge, skills, and abilities to assist in determining employment and training activities and benefits.
Administer a variety of assessments and informal and formal career tools; review and explain results; incorporate assessment results into employment plans in conjunction with relevant labor market information; prepare and present information to customer
Develop and maintain relationships with partners, other service providers and businesses.
Collaborate with WorkSource partners regarding enrollments, program guidelines, and training recommendations; negotiate and confirm customer eligibility
Attend community meetings and events; represent the workforce partnership process; communicate and work closely with internal and external partners; be responsive to requests
Coordinate resources with partners; communicate and promote agency and partner programs and services to encourage maximum utilization of available incentives