Employment Services Specialist 2026-01827

State of Wyoming•Sheridan, WY

8d•Hybrid

About The Position

Under general supervision, this position provides customer service to individuals seeking employment and training services, ensuring their qualifications and needs are properly assessed and addressed. Services are delivered in accordance with federal and state program guidelines, policies, and regulations. This role coordinates and executes a broad range of employment and training services while developing, managing, and monitoring a caseload of participants enrolled in state and federal programs. The position interviews, assesses, and evaluates customers to identify employment, training, and vocational needs, and provides guidance and counseling to claimants and job applicants. Applicants may be referred to employment opportunities or other community resources that support their goals. The position works closely with employers to understand workforce needs, develop and fill employment and vocational training openings, and provide information about coordinated services, training grants, and other resources available through the Department of Workforce Services. Responsibilities may include conducting on-site visits with businesses to better understand their operations, job openings, and workforce needs. Additional duties include entering and monitoring data in electronic systems for job postings, candidate searches, and program reporting; referring applicants to employers and following up on the hiring process; organizing and participating in community events that connect job seekers with employers; and collaborating with program staff to ensure compliance with Department of Labor case management standards. This position is expected to provide excellent customer service to both internal and external customers.

Requirements

Bachelor's Degree (typically in Business or Human Services)
0-1 year of progressive work experience (typically in Business or Human Services)
OR 3-4 years of progressive work experience (typically in Business or Human Services)
Knowledge of state and federal statutes relative to employment and Agency programs.
Knowledge of departmental policies, customer service standards, and inter-agency protocols.
Knowledge of labor market information for the State of Wyoming and the skill to obtain current employment and job resource information using a variety of multimedia resources, particularly Internet services.
Knowledge of administering and interpreting interest, skills, and proficiency tools, and of assessing employment issues and limitations.
Knowledge of case management practices to determine needs, create reasonable plans, and follow clients through successful program completion.
Skills in public speaking, oral, written, and electronic communication, and record-keeping.
Skills in establishing rapport with partner services, and respecting established protocol with government agencies and their staff.
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Ability to actively listen to others in order to foster a positive exchange of information.

Nice To Haves

Experience working in federal programs.
Customer service experience.
A valid driver's license.
Experience building and maintaining relationships with community partners.

Responsibilities

Provides services to individuals by coordinating and executing a broad range of individual services in accordance with Federal and State program guidelines, policies, and regulations.
Develops, manages, and monitors a caseload of participants enrolled in state and federal programs.
Confers with employers to develop and fill employment and vocational training openings.
Refers applicants to employment or other community resources.
Assesses and evaluates client skills, education, and training.
Assists, directs, and counsels claimants and job applicants.
Interviews assess and evaluate customers to meet employment, training, and vocational needs.
Enters and monitors data in electronic systems for job postings, candidate file searches, and program reporting.
Assists, directs, and counsels business customers on the multitude of DWS coordinated business services, training grants, and resources.
Provides on-site visits to businesses to understand employer needs, operations, and job openings.
Organizes and participates in community events designed to connect business needs and job seekers and advance DWS services to both.
Works with Program Staff to ensure compliance with Department of Labor case management standards.
Refers applicants to employers and follows up on the hiring process.
Provides excellent customer service to internal and external customers.