ESS MSW

Level One Personnel•Gaithersburg, MD

3d•$22 - $26•Onsite

About The Position

The Employment Service Specialist connects candidates to occupational skills training that will provide the skills needed to gain employment and is also responsible for reengaging those customers for job placement after training completion. Provides advice on career paths and development for Program’s customer base as well as facilitating knowledge regarding access to training grants. Counsels and assists Program’s customers regarding job search strategies, personal career advisement and training issues, identifying and working with barriers to employment, professional goal setting and planning. Identify outside resources, programs and other services for customers if needed. Advises, monitors, and tracks participation for customers so that they maximize of the functions and opportunities of the program. Manages the day-to-day relationship with customers, addresses customer concerns promptly with an action plan to ensure satisfaction, and documents all findings with case notes in a clear, concise, and timely manner. Maintains knowledge/professional understanding of a vast array of occupations/career paths (for effective placement/processing and assessment of customers as well as determining services most appropriate for their career goals. Provides motivational support to customers during the job search process. Identifies training needs and ensures appropriate training. Demonstrates strong strategies for re-engaging customers after training and finding employment for those customers. Demonstrates effective use of the guidelines and standards of the Case Management Model to support the needs of the participants. Administratively maintains accurate and complete records and correspondence as required by the Operations Supervisor and according to standards set by Customer. Works under direction of the Operations Supervisor to facilitate timely completion of tasks to sustain daily operations and complete special projects, and assists program team members as necessary. Produces word processing documents, including charts and tables. Proofreads and edits correspondence, memoranda, proposals, reports, and other requested documents. Maintains filing systems and performs other relevant duties as assigned by the Operations Supervisor.

Requirements

Masters Degree in Social Work required
Two plus years relevant work experience preferred
Experience working with career counseling consumers in a high volume work environment, particularly in a human services or workforce development or an equivalent combination.
Strong communication and organization skills
Computer skills
Publishing skills
Ability to communicate clearly and concisely.
Ability to relate well with individuals
Ability to motivate
Experience in presenting workshops
Experience working with individuals having one or more barriers to employment.
A referral network with other human service agencies in the community
Ability to provide intervention services as needed.
Knowledge of various job search strategies, resources and actions plans.
Ability to follow instructions well.
Adaptable, flexible, and a fast learner.
Creative and able to meet deadlines.
Works well under pressure and goal-oriented
Works well within a team concept.
Demonstrated customer service skills.
Demonstrated computer skills, with experience using word processing and spreadsheet software applications.
Familiarity with the communities being served, with knowledge and understanding of local needs and resources.
Be able to work first shift and overtime if required.

Nice To Haves

Two plus years relevant work experience

Responsibilities

Connects candidates to occupational skills training.
Reengages customers for job placement after training completion.
Provides advice on career paths and development.
Facilitates knowledge regarding access to training grants.
Counsels and assists customers regarding job search strategies, personal career advisement and training issues.
Identifies and works with barriers to employment.
Assists with professional goal setting and planning.
Identifies outside resources, programs and other services for customers.
Advises, monitors, and tracks customer participation.
Manages the day-to-day relationship with customers.
Addresses customer concerns promptly with an action plan.
Documents all findings with case notes.
Maintains knowledge of occupations/career paths.
Provides motivational support to customers during the job search process.
Identifies training needs and ensures appropriate training.
Demonstrates strategies for re-engaging customers after training and finding employment.
Demonstrates effective use of the guidelines and standards of the Case Management Model.
Maintains accurate and complete records and correspondence.
Works under direction of the Operations Supervisor to facilitate timely completion of tasks.
Assists program team members as necessary.
Produces word processing documents, including charts and tables.
Proofreads and edits correspondence, memoranda, proposals, reports, and other requested documents.
Maintains filing systems.
Performs other relevant duties as assigned by the Operations Supervisor.