874015 - EMPLOYMENT SECURITY REPRESENTATIVE II - 40042139

State of Florida

12d•Onsite

About The Position

This is a professional position within the CareerSource One Stop system responsible for providing training, education, career counseling and job placement services to a broad range of customers. These services are identified as Career Services: i.e. basic career services and individualized career services in accordance with Workforce Innovation and Opportunity Act, WIOA Title III. Proactively greets customers and provides information on the CareerSource Service system, labor market information, hiring trends, employment opportunities and employer demands. Provides basic career services to all individuals seeking employment or career guidance through individual assistance or in a group orientation Refers and/or administers assessments to determine customer aptitudes or interests. Evaluates customer education and work history, skill levels, language proficiency/ability and reviews any supportive service needs. Provides Labor Exchange services in Resource Room environment by assisting customers with job searches using various internet-based programs, or online applications through employer websites to include the posting of resumes. Assistance will be provided through one-on-one interaction or through workshops consisting of interviewing techniques, effective job searches, resume creation or updates. Promotes services to support the elimination of barriers to securing long term gainful employment leading to the self-sufficiency of the customer. Should be well versed in various community resources such as Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF) and Veteran Programs. Provides individualized career services with customers to determine what services or resources are appropriate to obtain or retain employment. Examples of these services can include but are not limited to: comprehensive and specialized assessments, in-depth interviewing and evaluating to identify barriers to employment; development of employment plan/goals; counseling or mentoring either individually or in a group setting; career planning (e.g. case management); coordination of internships and work experiences with possible career potential, financial literacy, assisting an individual to acquire academic, critical thinking, self-management and other competencies. Reviews job postings for possible matches to a customer’s background, expertise and skills. Records and monitors customer interaction and contact by entering data into appropriate system as required. Those systems include but are not limited to: (Employ Florida, SARA, Cabinet Document Management System etc.). Promotes CareerSource services and programs throughout the community via telephone, email and verbal communication. Proactively greets and scans in customers utilizing customer tracking software. Participates in job fairs and recruitments as required, which may include assistance to businesses such as resume screening, interview and/or assessment scheduling. Performs other related duties as require or assigned. CFDA – 17.207 – 100% (Wagner/Peyser)

Requirements

Knowledge of the labor exchange process, strong customer relations skills
Computer application skills, working knowledge/experience using Microsoft applications
Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing
Ability to work effectively as part of a team
Ability to utilize problem-solving techniques
Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service
Skilled in group presentations, workshop instruction and/or facilitation
Ability to deal with the public in a tactful, courteous and effective manner
Knowledge of the basic principles of counseling and case management
Ability to conduct effective interviews
Ability to establish and maintain effective working relationships with others
Ability to work independently by planning, organizing and coordinating work assignments
Ability to understand and apply applicable rules, regulations, policies and procedures
Ability to work relatively independently at times and with supervision as needed
As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.
The incumbent must possess or obtain certification as a workforce Professional within 12 months of employment in the position.
Required to travel locally and must furnish own transportation.

Nice To Haves

A bachelor’s degree from an accredited college or university and two years of professional employment security, business/management, administrative or communication experience (may substitute experience noted above on a year for year basis for college degree)
Professional or nonprofessional experience in areas related to employment security: interviewing, counseling, job placement, aptitude testing, assessment, job development or job analysis may substitute on a year-for-year basis for the required college education.

Responsibilities

Proactively greets customers and provides information on the CareerSource Service system, labor market information, hiring trends, employment opportunities and employer demands.
Provides basic career services to all individuals seeking employment or career guidance through individual assistance or in a group orientation.
Refers and/or administers assessments to determine customer aptitudes or interests.
Evaluates customer education and work history, skill levels, language proficiency/ability and reviews any supportive service needs.
Provides Labor Exchange services in Resource Room environment by assisting customers with job searches using various internet-based programs, or online applications through employer websites to include the posting of resumes.
Assistance will be provided through one-on-one interaction or through workshops consisting of interviewing techniques, effective job searches, resume creation or updates.
Promotes services to support the elimination of barriers to securing long term gainful employment leading to the self-sufficiency of the customer.
Should be well versed in various community resources such as Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF) and Veteran Programs.
Provides individualized career services with customers to determine what services or resources are appropriate to obtain or retain employment.
Reviews job postings for possible matches to a customer’s background, expertise and skills.
Records and monitors customer interaction and contact by entering data into appropriate system as required.
Promotes CareerSource services and programs throughout the community via telephone, email and verbal communication.
Proactively greets and scans in customers utilizing customer tracking software.
Participates in job fairs and recruitments as required, which may include assistance to businesses such as resume screening, interview and/or assessment scheduling.
Performs other related duties as require or assigned.

Benefits

State Group Insurance coverage options+ (health, life, dental, vision, and other supplemental option)
Retirement plan options, including employer contributions
Nine paid holidays and a Personal Holiday each year
Annual and Sick Leave Benefits
Student Loan Forgiveness Program (Eligibility required)
Flexible Spending Accounts
Tuition Fee Waivers (Accepted by major Florida colleges/universities)
Ongoing comprehensive training provided
Career Growth
Highly skilled, professional environment