879971-OPS EMPLOYMENT SECURITY REP I - 40099946

State of Florida • Tallahassee, FL

2d • Onsite

About The Position

This is an OPS Employment Security Representative I- Employment Customer Service Representative position in the Department of Economic Opportunity’s Reemployment Assistance Program Customer Contact Center. Job duties revolve around providing quality customer service using a variety of customer service delivery methods through daily interaction on the phone, safeguarding confidential information, and using the Reconnect system to support Reemployment Assistance Claimants. This includes processing initial or additional claims filed online, assessing claims, reviewing supporting documentation, providing claim status information, and making decisions.

Requirements

• Ability to effectively communicate verbally and in writing.
• Ability to maintain records and prepare reports.
• Ability to communicate effectively, through a variety of methods.
• Ability to establish and maintain effective relationships with others.
• Ability to communicate with customers for the purpose of resolving inquiries.
• Ability to deal with the public in a tactful, courteous and effective manner.
• Ability to collect, record, evaluate, and analyze data.
• Ability to work independently.
• Ability to plan, organize, and coordinate work assignments.
• Ability to process information using a computer system.
• As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.
• Duties and responsibilities of this position must be performed at the official work site of the Department.

Responsibilities

• Process initial, additional, and reopen reemployment assistance claims.
• Performs specialized work assignments and other related work as required within the units including but not limited to work search audits, eligibility reviews, job service registration, potential issues, rejected weeks, and/or returned employer notices.
• Determines issues, concerns, and/or complaints from claimants, employers, and other customers. Access and research necessary records to either resolve those issues or refer to a specific or appropriate program specialist or supervisor.
• Explains points of law and reasons for determinations regarding eligibility for reemployment assistance benefits.
• Research and explain the reemployment assistance program at the request of callers and direct them to the appropriate place to file a claim.
• Refer to various community resources and to One-Stop centers as appropriate.

Benefits

• State Group Insurance coverage options+ (health, life, dental, vision, and other supplemental option)
• Ongoing comprehensive training provided
• Career Growth
• Highly skilled, professional environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed