Employment Screening Coordinator

Aston Carter•Hanover, MD

1d•$20 - $22•Onsite

About The Position

The Employment Screening Coordinator supports the HR Shared Services department by delivering high-quality customer service to corporate, field, and hub locations on all employment screening matters. This role coordinates drug and alcohol testing and occupational health screenings, responds to high volumes of screening-related inquiries, and ensures accurate and timely processing of results and documentation. The coordinator acts as a liaison between field offices, corporate partners, and external vendors, providing clear communication, reporting, and administrative support to keep employment screening processes compliant, efficient, and well-organized.

Requirements

Strong initiative with a willingness to drive change and accountability.
Strong problem-solving skills with the ability to prioritize work and manage multiple tasks simultaneously.
Strong attention to detail to ensure accuracy in documentation, reporting, and communications.
Strong customer service skills, with a focus on responsiveness and professionalism.
Ability to communicate effectively with all levels of the organization, both in writing and verbally.
Proficiency in Microsoft Excel, Word, and Outlook.
Experience providing administrative support in a human resources, HR assistant, or HR representative capacity.
Experience in employee screening, employee relations, or benefits-related support.
Ability to prepare and interpret reports using Excel.
Ability to work effectively in a team-oriented environment that values openness and honesty.
Comfort answering questions from field offices and supporting stakeholders in a service-oriented role.

Nice To Haves

Background in human resources, HR shared services, or a related administrative support function.
Experience coordinating drug and alcohol testing and occupational health screenings.
Familiarity with Non-DOT safety-sensitive results and related processes.
Experience working with external vendors for medical and drug screening services.
Ability to handle high email volume and manage multiple communication channels efficiently.
Strong organizational skills with the ability to maintain accurate records and documentation.
Comfort working in a fast-paced environment with changing priorities.
Interest in contributing to continuous improvement of HR processes and workflows.

Responsibilities

Provide customer service and support to corporate, field, and hub locations on all employment screening-related questions and issues.
Assist the Employment Screening functional department with guidance and administrative processing for drug and medical screenings.
Review, research, and respond to a high volume of alias emails related to employment screening, including pre-employment and post-accident/reasonable suspicion drug screening, status updates on drug test results, and occupational health screenings.
Review and process drug test exception requests and medical record requests in a timely and accurate manner.
Review and process Non-DOT safety-sensitive results in accordance with established procedures.
Support and coordinate various drug and medical screening processes, including scheduling drug tests and setting up medical screening packages with vendors.
Prepare and mail non-negative notices for positive drug test results, ensuring compliance with applicable state laws.
Review and vet medical marijuana cards and approve them as appropriate based on established guidelines.
Review, respond to, or distribute all incoming team alias emails within HR Matters, ensuring prompt and accurate handling.
Communicate candidates’ eligibility and any required actions clearly and professionally to field support groups via verbal and written channels.
Respond to field offices and corporate partners via phone and email regarding pre-employment screening questions, clinic issues, and general inquiries.
Act as a liaison between operating company field offices, corporate partners, and employment screening vendors to resolve issues and maintain smooth processes.
Provide regular reporting to operating companies, including daily and weekly reports related to employment screening activities.
Assist with ad-hoc projects, tasks, and administrative duties as needed within the HR Shared Services team.
Complete client attestations related to health and safety requirements as assigned.
Mail non-negative results and related notifications as required by state law.
Answer questions from the field and provide guidance on employment screening policies and procedures.