Subsidized Employment Program (SEP) - Employment Retention Specialist

Volunteers of America Northern California & Northern Nevada, Inc.•Rancho Cordova, CA

2d•$26 - $26•Onsite

About The Position

Volunteers of America Northern California & Northern Nevada (VOA-NCNN) is a nonprofit organization with a mission to change individual lives, instill hope, increase self-worth, and facilitate independence through quality housing, employment, and related supportive services. VOA-NCNN is recruiting for a full-time Employment Retention Specialist position for their Subsidized Employment Program located in Mather, California. This role supports participants in subsidized employment to help them successfully maintain work and transition to long-term, unsubsidized employment, aligning with California CalWORKs and Expanded Subsidized Employment (ESE) program goals. The Specialist will provide ongoing retention-focused services, including employment follow-up, individualized coaching, problem-solving around workplace and personal barriers, and connections to supportive services. They will maintain frequent contact with participants and employers, monitor job performance and attendance, and facilitate conflict resolution to promote job stability and career advancement. This role also involves documenting services and outcomes in data systems, supporting retention incentives, and contributing to contract performance measures.

Requirements

A Bachelor's degree is preferred; however, a combination of education and relevant experience will also be considered.
Minimum of three years of experience in employment and business development within the small business community.
Demonstrated ability to communicate effectively, understand oral and written instructions, and deliver services to clients without bias based on ethnicity or social background.
Proficiency in computer skills, including Microsoft Office Suite with an emphasis in Excel.
Flexibility to work irregular hours and willingness to collaborate as part of a team are essential.
Valid California driver's license and ability to meet the organization’s insurance carrier guidelines are required.
Reliable transportation and auto insurance required; mileage will be reimbursed.
Must pass all required background clearances in accordance with agency, County, State, and federal standards.
CPR/First Aid certification is required within 90 days of employment.
Completion and maintenance of all required training and health clearances.
Proficiency in Accounts Payable and Accounts Receivable (AP/AR) processes to support monthly reporting.
Familiarity with remote video conferencing platforms is required.
Experience working with cloud-based applications, especially Microsoft 365.
Excellent verbal and written communication skills.
Ability to present information clearly and concisely, both orally and in writing.
Strong organizational and time management skills to prioritize tasks effectively.
Ability to work independently with minimal supervision.
Aptitude for assisting and motivating team members.
Solid analytical and decision-making capabilities.

Nice To Haves

Experience working with small and medium-sized business communities is preferred.
Demonstrate the ability to work independently and collaboratively within teams to resolve problems and foster a positive work environment.
Possess an understanding of job retention strategies.
Lead and facilitate conversations with business owners and program participants.
Experience with accounts payable/receivable is a plus.
Strong attention to detail in communication, data entry, and accounting tasks is highly desirable.

Responsibilities

Manage relationships related to daily operational tasks and the job placement process within established business partnerships.
Meet clients weekly during the first two months of employment, then as needed, and conduct monthly follow-up meetings.
Hold monthly meetings with business partners to discuss participant status and progress.
Serve as a mediator when issues arise between participants and businesses.
Collaborate with businesses to understand participants’ roles and track their progress.
Facilitate initial program orientation sessions and weekly job club/alumni group meetings.
Provide retention support to participants at critical employment milestones.
Help facilitate orientation sessions and prepare orientation materials for new referrals.
Maintain knowledge of fire, safety, and health standards to ensure a safe environment for clients and staff.
Continuously enhance technical skills and interpersonal abilities.
Attend staff meetings, training, and complete required certifications such as CPR and First Aid.
Prepare monthly retention reports for DHA.
Provide monthly employment retention reports for participants up to 6-12 months.
Enroll participants into health record systems (Credible).
Collaborate with the team on the monthly financial report for county submissions.