Employment Office Clerk - Lakeland

Publix • Lakeland, FL

19d • Onsite

About The Position

The Employment Office provides signature customer service to job seekers and hiring managers throughout Publix’s corporate offices, distribution centers, manufacturing facilities, and stores. Within the department, the Employment Office Clerk impacts a candidate’s experience and initial impressions of Publix. Ideal candidates for this role have strong customer service skills including professionalism, patience, and a people-first attitude. They should possess a strong work ethic and have a positive and flexible demeanor to handle a fast-paced and evolving environment. In our offices, we value in-person interactions, similar to those our store associates have with customers. This role is a face-to-face, office-based position, located at Publix’s Lakeland corporate office.

Requirements

• High school diploma or equivalent
• At least one year of general office experience
• At least one year of call center experience
• Basic skills with Microsoft Access, Excel, and PowerPoint
• Intermediate skills with Microsoft Word
• Strong written and verbal communication skills
• Excellent time management skills and the ability to work efficiently in a fast-paced environment with competing priorities
• Flexible and adaptable to adjust style and approach in response to differing circumstances
• Willingness to work extended hours as business needs require

Nice To Haves

• Two or more years of clerical experience
• Bilingual in English and Spanish
• General knowledge of HR processes and HRIS
• Basic skills with SAP
• Intermediate skills with BrassRing Applicant Tracking System (ATS), Employment Eligibility System (EES), Physical Agility Test (PAT), and AMS (Applicant Management System)
• Knowledge of Publix organizational structure and understanding of company and department policies

Responsibilities

• Coordinate applicant processing and paperwork, and facilitate employment screening processes professionally
• Answer and respond to a large volume of customer calls daily
• Create, monitor, and facilitate activity related to job requisitions
• Coordinate contingent workforce
• Provide premier customer service to hiring managers, department administrators, and applicants while multitasking various responsibilities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED