Employment and Training Worker Supervisor

County of Shasta•Redding, CA

1d•Onsite

About The Position

Under general direction, the Employment & Training Worker Supervisor plans, organizes and supervises work of a unit of employees engaged in determining eligibility of applicants and recipients for public assistance program and the performance of employability evaluation and provision of other employment services to eligible applicants and clients of local social service agencies; may use an automated system for caseload monitoring activities; and performs related work as required. This position is in the Supervisory Unit (SUPV) bargaining unit. The salary range consists of six (6) salary steps, with approximately 5% between each step. Newly hired employees are appointed at Step A of the assigned salary range. Employees are eligible for a merit-based salary increase from Step A to Step B after six months of satisfactory service. Thereafter, employees may be eligible for annual merit-based step increases, beginning one year from the Step B effective date, until they reach the top step of the salary range.

Requirements

Exercise sound judgment when organizing, directing, prioritizing and assigning unit activities
Select, train, supervise, evaluate and discipline subordinate staff
Speak and write effectively and use correct English
Make referrals to appropriate agencies and social service programs
Determine appropriate course of action in day-to-day and emergency situations
Access and retrieve data from an automated computer system
Interpret and explain regulations and policy directives
Prepare clear, concise, and accurate records and reports
Establish and maintain cooperative working relationships with fellow employees and the general public
Work effectively with other community agencies, state, local government agencies, private and public organizations
Use available resources effectively to determine applicants’ and program participants’ employment potential and barriers
Knowledge of laws, rules, and regulations governing multiple public assistance and employment preparation and training programs
Knowledge of policies, procedures, programs, and goals of public social services agencies
Knowledge of principles of supervision, training, and instructional methods and techniques
Knowledge of leadership techniques
Knowledge of department and community resources available to clients
Knowledge of principles of employment services and other public social services
Knowledge of computer terminology and computer keyboard arrangement
Two (2) years of full-time experience comparable to an Eligibility Supervisor with Shasta County; OR One (1) year of full-time experience comparable to an Employment & Training Worker III with Shasta County AND successful completion of fifteen (15) semester or twenty-two (22) quarter college units in career planning, vocational guidance principles, personality development, occupational testing and measurement, or counseling preparation; OR Eighteen (18) months of fulltime experience comparable to an Employment & Training Worker III with Shasta County; OR Two (2) years of full-time experience comparable to an Employment & Training Worker II with Shasta County AND successful completion of fifteen (15) semester or twenty-two (22) quarter college units in career planning, vocational guidance principles, personality development, occupational testing and measurement, or counseling preparation; OR Thirty-six (36) months of full-time experience comparable to an Employment & Training Worker II with Shasta County.

Nice To Haves

Working knowledge of Redding and Shasta County, including the socio-economic conditions, employment opportunities and barriers, as well as available social and economic resources.
Experience working with economically disadvantaged individuals.
Ability to reach out to and develop contracts with employers for work experience and on the job training sites for clients.
Organized, self-motivated and able to work independently or as part of a team.
Initiative to take action to work efficiently and effectively; work proactively rather than reactively.
Flexibility in working style and be adaptable to change.
Public speaking skills to include experience speaking in front of groups or individuals, leading meetings, facilitating workshops and delivering trainings.
Provide guidance, mentoring and support to staff.
Collaborate with staff and representatives from other divisions, branches, agencies, and the community.
Participate effectively in meetings, trainings and conferences.
Address participant complaints timely, accurately and respectfully.
Use a personal computer and the California Statewide Automated Welfare System.
Attend and participate effectively in supervisory meetings and training.

Responsibilities

Plans, assigns, and supervises a unit of employees who provide employment and training services to eligible clients and/or determine eligibility for public assistance programs
Selects, trains, evaluates, and disciplines subordinate staff, and addresses performance and personnel problems by presenting constructive plans for resolving performance deficiencies and resolving personnel problems
Meets with employees on a group and individual basis to discuss or interpret departmental rules, regulations and policies, and to confer with staff on the difficult eligibility and employment and training issues
Reviews cases for accuracy, compliance, and timeliness, and to ensure the quality of client services
Collaborates with other supervisors, management, and staff in setting goals, establishing guidelines, and coordinating the activities of professional and technical staff
Collaborates with staff and representatives from other divisions, agencies, and the community
Provides resources and tools to enhance employee performance and training
Represents the department at meetings and conferences
Participates in special studies or research projects as assigned
Interviews complainants and makes cause determinations for program participants who are not in compliance
Receives and prepares written correspondence, reports and other documents related to unit activity and mandated federal and state reports
Supervises staff responsible for assuring continuing public assistance benefit eligibility and coordinating the provision of support services for employment program participants
Uses a personal computer and automated systems
Attends supervisory meetings and training as assigned
Performs other duties as assigned
Manage contracts and oversee services provided by third party partners and ensure that third party partners are compliant with program requirements.