Employer Services Analyst

Alegeus•Maitland, FL

5d•$18 - $31•Hybrid

About The Position

The Employer Services Analyst delivers seamless, high-quality service experiences that help employers confidently support their people, from onboarding through open enrollment and beyond. The role provides responsive support to employers and stakeholders through phone, email, and virtual channels, managing inquiries from start to resolution. It addresses matters such as eligibility updates, payroll questions, and funding issues while maintaining accuracy, accountability, and customer satisfaction. The analyst prioritizes work in a dynamic service environment, resolves routine to moderately complex issues, identifies root causes, and collaborates with internal teams. The role also educates employers by explaining processes, plan details, and platform capabilities, and contributes to continuous improvement through trend identification, shared insights, team learning, onboarding, and innovation initiatives. The position is 25% hybrid in Maitland, Florida.

Requirements

At least 2 years of experience in customer service, employer services, benefits administration, operations, call center, account support, or similar roles.
Experience supporting stakeholders by phone, email, or virtual channels in a service-driven environment.
Strong communication, problem-solving, and organizational skills.
Ability to manage multiple priorities, navigate systems and processes, and provide accurate, empathetic, customer-focused support.
Relevant professional experience.

Nice To Haves

Familiarity with Microsoft Office tools, including Outlook, Word, and Excel, and service technologies.
Exposure to healthcare, financial services, or regulated environments.

Responsibilities

Provide responsive, thoughtful support to employers and stakeholders across phone, email, and virtual channels.
Manage inquiries end-to-end, including eligibility updates, payroll questions, and funding issues, with accuracy and accountability.
Own and prioritize work in a dynamic service environment, resolving tickets efficiently while maintaining quality and customer satisfaction.
Identify root causes, collaborate with internal teams, and resolve routine to moderately complex issues.
Educate employers by translating complex processes, plan details, and platform capabilities into clear, actionable guidance.
Identify trends, surface insights, and contribute to team learning, onboarding, and innovation initiatives.