Employee Ticketing Coordinator

LIVE NATION ENTERTAINMENT INC•Denver, CO

52d•$22 - $28•Hybrid

About The Position

Provides support to Manager, Employee Ticketing with day-to-day needs for operating the company's internal employee ticketing process and internal ticketing website. Assist with fulfilling all "2-free ticket" requests for all LNE Global Employees. Cultivates relationships with all local box offices and with employees.

Requirements

Bachelor's degree from four-year College or university preferred
At least 2-3 years related entertainment experience or equivalent combination of education and experience. Prior experience working directly with concert tickets at a company that promotes concerts, manages artists, books tours or in a box office a plus.
Proficient in Microsoft Office products (Excel) required, experience with Ticketmaster and Box office/Ticketing systems preferred.
Ability to manage multiple tasks; excellent time and project management skills; demonstrated planning and organizing skills.
Strong diplomacy skills and consistent professionalism are mandatory; ability to discretely handle confidential information.
Creative problem solver - ability to come up with new and different solutions to problems and do the research to assess the success probability.
Good judgment - knows how to discern between urgent problems and issues that can wait and how to follow through with appropriate action.
Ability to work within a team and willing to go the extra mile for a team member. Great interpersonal and communications skills - will need to frequently communicate with other function groups.

Responsibilities

Supports the marketing promotion plans of the Ticket Concierge program by receiving, recording and inputting information into the employee ticketing website; drafts email correspondence and conducts employee ticketing raffles.
Helps manage the internal employee ticketing website - Posts content to employee ticketing website
Commands full understanding of employee ticketing policies and manages the "Help Page" of the employee ticketing website and phone as a "customer service" liaison for the system (receives and answers questions about policy)
Cares deeply about corporate culture and the Ticket Concierge roll in improving corporate culture
Monitors technical issues relating to website data feed, website content and ticket transactions
Cleans up data and content on the employee ticketing website
Maintain various tracking documents and data entry in excel spreadsheets
Facilitates ticket delivery of tickets by notifying purchasers and keeping track of inventory for all internal orders
Understands the intricate process of creating and releasing ticket holds with box offices
Coordinates free unsold last minute tickets to local area employees
Helps track and manage expense reimbursement with accounting for free tickets
Issues Access Passes for employees in Beverly Hills and Joint Ventures
Works with LNE Amphitheaters to secure Access Pass - Employee Access
Visits local offices to hand out paper tickets, as needed
Must be available by phone/email to handle last minute "emergencies"
Provide Great Customer Service and takes ownership of and positively promotes the LNE and Ticket Concierge brand
Records feedback; Helps develop metrics for success and provides input on processes as the project progresses
Provide info on policies, answer questions, escalate concerns/problems, record complaints/issues
Command full understanding of employee ticketing policies as a "customer service" liaison for the employee ticketing system.
Ensure that confirmed tickets are delivered to employees successfully 100% of the time

Benefits

Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets
401(k) program with company match, Stock Program
New parent programs & support including caregiver leave and childcare cash, infertility support
Tuition reimbursement, student loan repayment internal growth and development programs & trainings
Volunteer time off, crowdfunding network

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