Coordinator, Global Events & Ticketing

USTA National Tennis Center • Lake Nona, FL

1d • Hybrid

About The Position

Provide comprehensive project management, administrative support, and oversight of ticketing operations for USTA Major Events. Ensure ticketing systems, sales tracking, reporting, and customer service processes are accurate and consistent across the portfolio. Support the Business lane in revenue planning and collaborate with Facility, Services, and Engagement leads to integrate ticketing into the overall fan and participant experience. Act as the primary internal resource for ticketing logistics, while also contributing to team-wide planning, budgeting, and event coordination. Manage ticketing setup, sales tracking, and reporting. Coordinate group sales, premium seating, and hospitality packages. Provide cross-lane administrative and project management support. Track budgets, invoices, and compliance documentation. Maintain master event calendar and deliverable timelines.

Requirements

• Some domestic travel required for on-site ticketing support
• Strong organizational skills.
• Proficiency in Google Suite and project management tools (e.g., com ).
• Excellent communication and stakeholder management skills.
• This position is Orlando office specific and is designated as "hybrid/flex" and may allow for both remote and on-site work.
• Any such position must meet the current USTA hybrid/flex requirements, as updated from time to time

Responsibilities

• Provide comprehensive project management, administrative support, and oversight of ticketing operations for USTA Major Events.
• Ensure ticketing systems, sales tracking, reporting, and customer service processes are accurate and consistent across the portfolio.
• Support the Business lane in revenue planning and collaborate with Facility, Services, and Engagement leads to integrate ticketing into the overall fan and participant experience.
• Act as the primary internal resource for ticketing logistics, while also contributing to team-wide planning, budgeting, and event coordination.
• Manage ticketing setup, sales tracking, and reporting.
• Coordinate group sales, premium seating, and hospitality packages.
• Provide cross-lane administrative and project management support.
• Track budgets, invoices, and compliance documentation.
• Maintain master event calendar and deliverable timelines.

Benefits

• Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
• Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
• Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
• Plan for your future financially and professionally: 401(k) with employer matching (up to 3%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $5,000 for tuition reimbursement.
• Mental and emotional wellness: Resources for overall well-being including mental health and meditation benefits.
• Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed