Inbound Call Center, Employee Support (No Sales)

Russell Cellular • Nixa, MO

14h • $15

About The Position

We want you to be a Solution Center Expert! Bring individualism and passion to our positive department. Being an Expert is about creating experiences that make our employees feel valued, building trust through resolution, and bringing your passion! We’ll count on you to deliver the best experience to every employee and customer every time. Why Russell Cellular? Here are some reasons why Russell Cellular is the company for you! We offer: Heath, dental, vision, life insurance and Aflac short term disability Paid Sick Days, Paid Vacation Days, and Paid Company Holidays Employee Assistance Programs 401k with a company match Verizon Sales discounts, sales contests and incentives Opportunity for growth and advancement through training Flexible scheduling Employee referral programs Community involvement opportunities

Requirements

• Minimum High School /GED required
• Available to work flexible hours between 8:00A.M. - 10:00 P.M. Monday- Saturday
• Available to work flexible hours rotating Sundays between 9:00A.M. – 7:00P.M.
• 40-hour work week guaranteed

Responsibilities

• Ability to deliver outstanding employee support to over 650+ retail locations
• Positive Attitude
• Effective phone and email communication skills
• Strong problem solving and organizational skills
• Strong interpersonal, verbal, and communication skills are essential
• Ability to meet daily and monthly performance
• Ability to work independently and multi-task
• Positive attitude and pleasant demeanor
• Team Player
• Strong computer skills
• Proficiency with Microsoft Office including Excel, Outlook, etc.
• Develop and maintain a strong knowledge of company products and services
• General office skills
• Professional appearance

Benefits

• Health, dental, vision, and life insurance as well as paid sick days and company holidays
• Employer matched 401K after 1 year
• Listed in Inc. 5000's Fastest Growing Private Companies in America for 9 consecutive years and inducted into the Inc. Hall of Fame in 2018
• Employee Assistance Programs
• 800+ locations in 43 states employing 2,600+ employees
• Verizon Sales discounts and incentives
• Opportunity for growth and advancement through training
• Flexible scheduling
• Community involvement opportunities
• Heath, dental, vision, life insurance and Aflac short term disability
• Paid Sick Days, Paid Vacation Days, and Paid Company Holidays
• Employee Assistance Programs
• 401k with a company match
• Verizon Sales discounts, sales contests and incentives
• Opportunity for growth and advancement through training
• Flexible scheduling
• Employee referral programs
• Community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED