Employee Support Team Member
About The Position
Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park. This position will assist with administrative duties and call center operations at Hershey Entertainment Complex for the following departments; Attractions, Food & Beverage, Games, Guest Experience, Retail, Safety & Security, Park Services, and Wardrobe. In this role, team members will be responsible for assisting with general administrative office work, making and answering phone calls and emails, greeting/assisting employees and employee partners, and providing assistance as it pertains to their weekly schedule. In addition, this position will also assist with meeting volunteers and temporary staff for each shift and accurately logging and processing information in the appropriate databases. As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!
Requirements
- Must be 18 years of age or older on the date of applying.
- Proficient in Microsoft Office Suite and have the ability to quickly learn other computer-based applications and databases
- Must have proven excellent verbal and written communication skills
- Must be innovative and be self-motivated to complete tasks
- Must be detail-oriented with proven organizational skills
- Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines
- Must have the ability to safeguard confidential information
- Must have the ability to work without a conflict of interest
Responsibilities
- Handling a high volume of in-coming and out-going phone calls
- Responding to written and verbal inquiries relating to events, schedules, policies, and procedures
- Processing employee schedule changes, shift switches, and communicating updates to employees, supervisors, and department managers
- Processing employee attendance infractions
- Counseling employees on their attendance records and applying progressive disciplinary procedures
- Assisting with the coordination of supplemental staffing programs
- Assisting with answering questions related to payroll for part-time employees
- Perform other duties as assigned
Benefits
- FREE admission and parking to Hersheypark
- discounts on food & shopping
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
