Employee Success Manager

GAI Consultants•Orlando, FL

2d•Hybrid

About The Position

As GAI’s Employee Success Manager, you will champion a positive, compliant, and high-performing environment by leading programs that strengthen employee-supervisor partnerships, elevate the employee experience, resolve issues early, and help shape a culture where people and teams can do their best work. This role is essential in maintaining a fair and respectful workplace by ensuring consistent employee relations practices, minimizing risk, and supporting leaders in effectively managing their teams.

Requirements

10+ years of experience in HR or Employee Relations management, preferably in engineering consulting or professional services environments.
8+ years of experience with Workers Compensation program management, data compilation and analysis, back to work programs, etc.
8+ years of experience developing and updating policies, procedures, gathering support and approvals, and communicating to staff.
Strong knowledge of employment laws (Federal and State) and regulations.
Proven ability to manage sensitive situations with discretion and sound judgment.
Bachelor’s degree required
Advanced skills in HRIS and ATS systems, (preferably UKG Pro), Deltek Vantagepoint.
Advanced skills and working knowledge of Microsoft Suite software programs (Word, Excel, PPT, Power BI, etc.).
Excellent communication, conflict resolution, influencing, and stakeholder management skills.
Strong leadership and organizational capabilities.
Detail-oriented with a proactive problem-solving mindset.
Ability to work in fast-paced, high-pressure environments.

Nice To Haves

Master’s degree preferred
HR certification (e.g., SHRM-CP/SCIP, PHR/SPHR) strongly preferred.

Responsibilities

Sets and advances a clear vision for employee relations that promotes a proactive, people-first culture, emphasizing early issue resolution, continuous feedback, and an exceptional employee experience aligned with organizational values and long-term business success.
Leads programs which support and enhance employee-to-supervisor partnerships, foster strong relationships, and maximum retention. Examples include Check-in and Exit Interviews, Employee Satisfaction Surveys, Performance Plans, etc.)
Manages foreign national employee Visa work applications and processes.
Manages Worker’s Compensation program including Experience Modification Rate (EMR) data and analytics, legal compliance, collaboration with W/C insurance carrier, claims management, and back to work program.
Manages and recommends resolutions to employee relations issues, including investigations, conflict resolution, and performance concerns.
Advises, coaches, and counsels managers and leaders on employee relations best practices, policies, and employment law compliance.
Conducts thorough, impartial investigations and documents findings and recommendations.
Develops and delivers training on workplace conduct, performance management, and employee relations topics.
Collaborates with HR and legal teams to ensure consistent and compliant handling of employee matters.
Analyze trends and data to identify potential risks and recommend proactive solutions.
Support the development and communication of HR policies, procedures, and workplace standards.
Promote a culture of respect, accountability, and inclusion across the organization.
Travels to GAI offices as needed to meet with staff and implement projects and tasks.
Participate quarterly in SHRM local chapter meetings, events, and community.
Other roles, tasks, and responsibilities as requested by the Sr. People Director.