Employee Success Manager

REDspace•Bedford, NS

11d•CA$75,000 - CA$95,000•Hybrid

About The Position

The Employee Success Manager (ESM) is a strategic people leader responsible for maximizing team performance, driving talent retention, and aligning professional development with business objectives. This role provides direct people and career leadership to technical staff, partnering closely with Technical Leads who own the technical direction and architecture. The ESM plays a critical role in driving accountability and shaping a high-performing, people-first culture within REDspace. About REDspace At REDspace (REDspace.com) we’re a team of passionate innovators building cutting-edge software that powers some of the world’s leading brands. From video delivery and streaming to Adtech, cloud engineering, learning platforms, and custom web development, we help businesses solve complex problems and bring big ideas to life. Our clients include industry giants like Apple, Paramount, IBM, and Sony Pictures Television. We’re proud of the culture we’ve built; collaborative, curious, and people-focused. We support each other, celebrate wins, and never stop learning. If that sounds like your kind of team, we’d love to hear from you. Please note: We are looking to hire 3 people for this role, the anticipated start date is Monday September 14th, 2026.

Requirements

Minimum of 5 years of direct people management or delivery leadership experience, with a proven track record of developing technical or project-based teams.
Deep competence in executing performance metrics, corrective action planning, and conflict mediation within a fast-paced environment.
Background working in technology, digital agencies, or project-based studio environments with an understanding of how people management impacts delivery models.
Exceptional skills in managing by influence, driving alignment across cross-functional stakeholders (Product, Tech, HR), active listening, and analytical decision-making.

Nice To Haves

Bachelor’s degree in Management, Business Administration, Psychology, or a related discipline.

Responsibilities

Execute a structured 1:1 meeting cadence with assigned technical staff to align individual career velocity with REDspace’s project pipeline and technical delivery goals.
Proactively identify high-potential talent and design strategic succession, growth, and internal mobility paths to retain critical skills.
Direct and manage the onboarding lifecycle of new hires, ensuring rapid time-to-productivity and alignment with company culture.
Partner with HR to drive the recruitment process when required, conducting strategic pre-screens and participating in panel interviews.
Lead the end-to-end performance review process; synthesize feedback from Technical Leads, Project Managers, and clients to deliver objective, high-impact annual evaluations.
Independently manage and execute Performance Improvement Plans (PIPs), addressing underperformance decisively and in alignment with organizational standards.
Partner with the Resourcing and Director teams to optimize talent allocation, ensuring direct reports are strategically placed on projects to maximize both client impact and employee growth.
Serve as the functional champion for internal performance tools (e.g., Small Improvements), leveraging data, OKRs, and 360 reporting to deliver actionable people insights to executive leadership.
Act as the primary escalation point for employee relations, workload imbalances, and morale issues—resolving conflicts before they impact project delivery.
Partner with HR to manage organizational risk while driving a high-performance, delivery-focused culture.
Manage team capacity and operational resourcing (including PTO approvals and leave management), balancing employee well-being with active project delivery needs.

Benefits

Fully company-funded health, vision, dental, EFAP, and life insurance coverage with access to virtual doctor visits via Maple.
Pension plan contribution matching.
A flexible Health Spending Account and/or Lifestyle Spending Account.
A competitive compensation package, commensurate with experience.
Weekly sharing sessions for projects and technology.
Free access to a wide variety of training material, including access to Udemy Business.
Team-oriented education strategy, which includes a professional development allowance.
Consistent, frequent check-ins with leadership.
This is a hybrid position, with the expectation of working 3 days per week on-site at our fun and dynamic space in Bedford during regular business hours. We recognize the importance of work-life balance and offer flexibility when needed to support individual circumstances.
A large, beautiful office with free parking, an on-site gym/sauna, and complimentary coffee and snacks.
Social and team building events.
Charitable donation matching.