Employee Shop Operations Lead (Retail Management)

LEGO•Richmond, VA

2d•Hybrid

About The Position

Lead the transformation of our employee store into a vibrant hub of engagement and efficiency, where your leadership and retail expertise will create a workplace experience that colleagues trust and enjoy every day. The Employee Store is an integral part of the LVA site services within Workplace Solutions & Operations, dedicated to enhancing the overall employee experience. By providing easy access to essential products and services, the department fosters a welcoming and practical workplace environment that supports daily life on site. It plays a crucial role in building a positive workplace culture and ensuring colleagues feel valued and supported. The Employee Store Operations Lead is pivotal in aligning store operations with the broader organizational goals. By ensuring efficient daily operations, accurate stock management, and a positive employee experience, this role directly contributes to workplace engagement and the professionalization of the LVA site. The Lead's efforts in creating a reliable and enjoyable store experience help strengthen the company's culture and support its growth and success.

Requirements

Proven leadership experience managing a team.
Strong understanding of inventory management, stock control, and retail financial processes.
Excellent customer service skills in a busy operational environment.
Strong communication skills and ability to work with employees at all levels.
Hands-on leadership style with a pragmatic, solution-oriented mindset.
High integrity and attention to detail, especially in cash handling and compliance.
Experience with point-of-sale systems and inventory software.
Practical experience in managing retail or customer-facing operations is highly valued and can be considered in lieu of formal education.
Experience in retail, employee store, or customer-facing operations.

Nice To Haves

Previous experience opening or scaling a new retail/service function.
Familiarity with retail reporting tools and data analysis.
Experience in a manufacturing, campus, or large-site environment.
Interest in employee engagement and workplace culture.
Ability to identify improvement opportunities and act on them independently.
Comfortable working in a fast-changing, greenfield/startup environment.
Strong problem-solving skills and adaptability to change.

Responsibilities

Lead daily operations of the employee store, ensuring service standards and stock availability.
Establish and maintain processes for inventory management, ordering, and loss prevention.
Build and nurture a service-minded team culture that enhances employee experience.
Manage supplier and stakeholder relationships to ensure product availability and continuity.
Monitor sales, stock levels, and customer feedback to drive performance improvements.
Ensure compliance with company policies, financial controls, and legal requirements.
Coordinate campaigns, seasonal offerings, and product launches aligned with site activities.
Prepare and present reports on store performance, risks, and improvement opportunities.