Employee Services Specialist

Canadian Tire Corporation•Toronto, ON

8d•CA$53,000 - CA$88,000•Hybrid

About The Position

Support a high volume of day-to-day employee inquiries (via case management, phone and email), while maintaining a strong knowledge of Workday business processes, HR programs, policies and offerings across the enterprise. Ensure accurate documentation of inquiries, categorization and action based on urgency to drive through to case resolution while leveraging effective case management practices, while engaging partner teams as required. Provide feedback for Workday Help training based on trends, opportunities and experiences. Support to set the standard for employee engagement through case management practices. Also accountable to contribute to the documentation of internal team practices for consistent employee support. Identify opportunities to continuously improve the overall employee experience from a case management, knowledge management, and business process lens. Maintain knowledge of trends, best practices and new capabilities to drive efficiencies. Provide feedback for tools and guides to support employees and internal stakeholders in navigating Workday processes efficiently and consistently. Support the maintenance of the Knowledge Articles within the established framework, including storage and maintenance of all documents, as required. Support the Knowledge Article updates in Workday requested by COE's in addition to internal resources in support of a positive employee experience. Support the annual review of all case questionnaires to ensure continuous improvement aligned with the employee experience. Provide Workday access to terminated employees when automation is not available following required authentication protocols. Accountable to learn and adopt to new functionality and enhancements and offer feedback as requested. Maintain an understanding of Workday business processes and dependencies (eligibility rules, validations) to support employee inquiries and identify opportunities to enhance and streamline the employee experience as the first point of contact. Accountable to work well alongside partner teams to deliver effective HR processes, best practices, standard and initiatives. Self management with support as required to provide employee support and ensuring all deliverables are met including cyclical events by actively learning about requests and team deliverables. Participate in projects related to the enhancement of the employee experience using an enterprise-wide lens and leveraging a centralized place of knowledge to support design decisions.

Requirements

Minimum of 2-4 years of progressive Human Resources experience
At least 2 years of functional Workday experience
Previous case management experience with a focus on employee experience-related functions
Bachelor’s degree in human resources or a related field (or equivalent experience)
Experience contributing to special projects and process improvement opportunities
Strong knowledge to support HR-related tasks, processes, services, programs, policies and cyclical events at Canadian Tire Corporation
Stay up to date on any changes, anticipating updates to knowledge articles and related resources
Business acumen and the ability to exercise judgment, such as maintaining confidential information with sensitivity and discretion
Excellent communication (written & verbal), relationship building, presentation, and interpersonal skills required
Demonstrated thorough knowledge of human resources policies and processes
Stays up to date with changes and anticipates impacts on the employee experience
Must be able to manage multiple priorities effectively, demonstrate close attention to detail, objectivity, be results-oriented, show initiative and creativity, and action focused
Curious and creative thinker with an innovative, growth mindset in approaching challenging problems
Demonstrated problem-solving abilities with a focus on providing effective solutions while understanding the big picture
Strong interpersonal skills for seamless collaboration with partner teams and employees at varying levels of technical proficiency
Knowledge of Workday set-up and experience working on Workday Help to support the People Experience (PEX) aspect of Workday Release Management upon request
Advanced knowledge of Microsoft Office Suite, particularly Microsoft Excel and PowerPoint programs and other applications; Jira, Share Point
Commitment to continued learning by actively participate in the Workday Community platform by joining relevant groups, forums, and discussions to stay on the latest enhancements and best practices
Flexibility to work around different time zones

Nice To Haves

Fluency in both English and French is considered an asset

Responsibilities

Support a high volume of day-to-day employee inquiries (via case management, phone and email)
Maintain a strong knowledge of Workday business processes, HR programs, policies and offerings across the enterprise
Ensure accurate documentation of inquiries, categorization and action based on urgency to drive through to case resolution
Leverage effective case management practices, while engaging partner teams as required
Provide feedback for Workday Help training based on trends, opportunities and experiences
Set the standard for employee engagement through case management practices
Contribute to the documentation of internal team practices for consistent employee support
Identify opportunities to continuously improve the overall employee experience from a case management, knowledge management, and business process lens
Maintain knowledge of trends, best practices and new capabilities to drive efficiencies
Provide feedback for tools and guides to support employees and internal stakeholders in navigating Workday processes efficiently and consistently
Support the maintenance of the Knowledge Articles within the established framework, including storage and maintenance of all documents, as required
Support the Knowledge Article updates in Workday requested by COE's in addition to internal resources in support of a positive employee experience
Support the annual review of all case questionnaires to ensure continuous improvement aligned with the employee experience
Provide Workday access to terminated employees when automation is not available following required authentication protocols
Learn and adopt to new functionality and enhancements and offer feedback as requested
Maintain an understanding of Workday business processes and dependencies (eligibility rules, validations) to support employee inquiries and identify opportunities to enhance and streamline the employee experience as the first point of contact
Work well alongside partner teams to deliver effective HR processes, best practices, standard and initiatives
Self management with support as required to provide employee support and ensuring all deliverables are met including cyclical events by actively learning about requests and team deliverables
Participate in projects related to the enhancement of the employee experience using an enterprise-wide lens and leveraging a centralized place of knowledge to support design decisions

Benefits

Competitive pay
Comprehensive benefits and retirement programs
Performance incentives
Continuing Education Programs
Other perks to support your well-being
Career growth opportunities
Product discounts
Broadband
Store discounts
Supported learning through our Triangle Learning Academy
Canadian Tire Profit Sharing
Retirement and savings programs for eligible employees
Mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families
Total well-being, and mental health tools and resources for all employees