Employee Service Center Rep

Dart Container•Mason, MI

8d•Hybrid

About The Position

Be the voice of HR Connect responding to employee and candidate inquiries across all areas of HR – policies, benefits, pay, recruitment, and more. If you are seeking an entry-level opportunity to gain exposure and knowledge in an array of different HR areas, this is it. We’ll provide the tools and training, you bring the customer service mindset and positive attitude. We also need your interpersonal and organizational skills to provide administrative support to our different HR teams. Join a growing HR team that is transforming how we deliver high-quality services to our past, future, and current employees across the globe.

Requirements

High school diploma or equivalent required
Demonstrated experience providing customer service
Excellent interpersonal skills
Ability to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment characterized by rapid change, minimal lead times, and multiple competing priorities
Must be able to stay focused and engaged in an active and open work environment.
Excellent verbal and written communication skills necessary in order to convey clear and concise responses to inquiries
Experience using Microsoft Office, including the ability to create basic reports, documents, presentations and spreadsheets in MS Word, MS Excel, and MS PowerPoint
Strong attention to detail and accuracy
Ability to maintain confidentiality

Nice To Haves

Associates degree in business, human resources or related field
Experience working in a Human Resources Department or in a service center

Responsibilities

As first point of contact, responds to employees, former employees, and candidate’s inquiries in the HR Employee Service Center utilizing telephony system and case management system.
Ensures excellent customer service consistently.
Utilizes existing knowledge articles and job aids to ensure responses are accurate and up to date.
Collaborates with Employee Service Center Specialists to ensure employees receive accurate responses on more complex issues or questions.
Completes routine HR administrative tasks.
Willingness to work 9:00AM -6:00PM, 8:00AM - 5:00PM, or 7:00AM - 4:00PM shifts
Monday-Wednesday in office - Thursday and Friday Remote