Employee Relations Team Lead

Ochsner Health • New Orleans, LA

3d • Onsite

About The Position

The Employee Relations Team Lead plays a critical role in fostering a positive and compliant work environment. This position leads team efforts in employee relations and serves as a subject matter expert on related issues, ensuring alignment with organizational values, legal compliance, and HR best practices. This role supports complex employee relations matters within a healthcare setting, requiring sound judgment in conflict resolution, knowledge of employment law, and experience navigating HR challenges. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Requirements

• Bachelor’s Degree in Business Administration, Human Resources, or related HR field.
• 3 years of directly related HR experience; 6 years of work experience in lieu of education requirement.
• Solid understanding of labor and employment law.
• Must have computer skills and dexterity required for data entry and retrieval of information.
• Must be able to navigate multiple technology platforms and comfortable with the use of AI.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Strong leadership ability to influence, coach, and develop early-career HR Employee Relations professionals.
• Ability to manage workflow and process for intake & case resolution.
• Ability to review data and provide insights and action planning.

Responsibilities

• Serve as the daily point of escalation for Employee Relations team, providing guidance on complex and sensitive ER matters.
• Collaborate with Employee Relations leadership to deliver training and development programs for leadership teams, enhancing ER capabilities across the organization.
• Manage the assignment and prioritization of ER cases for assigned regions.
• Monitor and review the ER case load dashboard to ensure timely and effective resolution.
• Prepare detailed reports and trend analyses for the Director of Employee Relations and partner with HRBPs.
• Provides feedback for annual performance reviews, team development, and oversight.
• Contribute to ER-related projects and initiatives as needed, supporting continuous improvement and strategic goals
• Handle complex cases including ADA accommodations, leave management, and non-compete placements, investigations with Leaders as the focus of the investigation with a high degree of confidentiality and legal awareness.
• Partner with the Director of Employee Relations to review and approve termination decisions, ensuring alignment with policy and legal standards.
• Performs other related duties as assigned.
• Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

Benefits

• The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level