Employee Relations Specialist

Home - Treasure Island • Las Vegas, NV

9d

About The Position

This role involves a variety of administrative and employee relations tasks. The specialist will be responsible for greeting visitors, managing appointments, and handling inquiries with independent judgment. Key duties include answering phones, screening calls, and directing them appropriately. The position requires meticulous record-keeping, including maintaining various logs and spreadsheets for investigations, grievances, and inquiries. Processing mail, organizing correspondence, and managing both paper and electronic files are essential. The role also involves collecting information through various communication channels and processing, scanning, and auditing incoming documents. Daily multitasking, including spreadsheet updates and managing simultaneous projects with professionalism and timely follow-through, is expected. Maintaining confidential files and scheduling meetings with calendar management are also crucial. A significant responsibility includes processing all unemployment claims for the company, gathering information, and submitting it in a timely manner, as well as organizing and updating the Employee Relations Senior Business Partner on upcoming unemployment hearings. The specialist will perform all duties necessary for the department's success.

Requirements

• Strong administrative skills with at least one year working in a clerical capacity.
• Communicate effectively both verbally and written forms.
• Excellent customer service skills and phone etiquette.
• Strong understanding of Microsoft office applications.
• Good organizational skills to function effectively with attention to detail while meeting established deadlines.
• Excellent interpersonal and presentation skills when dealing with business contacts.
• Professional appearance and demeanor a must.
• Ability to enforce the organization’s policies, practices, and procedures.

Nice To Haves

• Ability to communicate in Spanish preferred.

Responsibilities

• Greet walk-ins and make appointments.
• Handle situations where independent judgment is exercised with walk-ins.
• Answer phones in a professional manner; screen incoming calls and either assist callers when appropriate and forward calls which can be managed by others.
• Create and maintain sign-in sheets, maintain inquiry spreadsheet, investigation logs, suspension pending investigations logs, and grievance logs.
• Process incoming mail, coordinate and organize daily correspondence.
• Create, file, and organize all paper and electronic files.
• Collect information by using the telephone, mail services, websites, and e-mail.
• Receive, process, distribute, scan, and audit all incoming documents.
• Embrace daily multi-tasking including creating and updating spreadsheets as needed.
• Provide seamless and efficient transition between simultaneous special projects while maintaining a high level of professionalism and timely follow-through.
• Maintain confidential files and honor the integrity of information.
• Schedule various meetings and manage calendars with numerous last-minute updates and conflicts.
• Process all unemployment claims for the company; gather and review pertinent information and provide information to the state in a timely manner.
• Organize and provide updates to Employee Relations Senior Business Partner on upcoming unemployment hearings.
• Perform all duties as deemed necessary for the success of the department.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed