Employee Relations Specialist I

Lifetime Assistance Inc.•Rochester, NY

48d•$26 - $31•Onsite

About The Position

At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job-it's a chance to transform lives, including your own. Position Overview: Job Title: Employee Relations Specialist I Location: 425 Paul Road, Rochester, NY 14624 Department: Human Resources Reports To: Director of Employee Relations Employment Type: Full Time, Days Pay: $26.44 - $31.25 per hour Why You Should Work for Lifetime Assistance? No-Premium Health Insurance: Access comprehensive healthcare without added cost. Education Support: Tuition assistance, scholarships - 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester - plus micro-credential stipends up to $750 and SUNY partnerships. Paid Training & Coaching: Receive hands-on onboarding with immersive learning, e-learning, and ongoing paid training. Career Growth: Clear pathways to advancement, leadership training, and coaching support. Work-Life Harmony: Generous paid time off and supportive scheduling. Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person - both those we support and our employees alike. Your Core Responsibilities: Serve as the first point of contact for employee concerns, complaints, and workplace issues. Conduct intake conversations, gather facts, and document employee relations cases accurately. Review written warnings and corrective actions for consistency, fairness, and policy compliance. Provide guidance to supervisors on appropriate disciplinary steps and documentation. Assist in low-risk investigations involving attendance, communication, and performance matters. Escalate higher-risk cases-such as harassment, retaliation, or discrimination-to senior HR leadership. Support leaders by offering coaching, policy education, and scripting for difficult conversations. Maintain accurate, organized, and confidential employee relations records. Track trends and provide reporting to support continuous improvement. Respond to employee inquiries and promote a respectful, supportive workplace culture. What You Bring: Bachelor's degree in Human Resources, Business, or related field. 1-4 years of HR experience with exposure to employee relations and corrective action review. Strong understanding of HR best practices and basic employment law. Excellent communication, documentation, and active listening skills. High level of professionalism, confidentiality, and sound judgment. Ability to build rapport and collaborate with diverse employees and leaders. Strong problem-solving and conflict-resolution abilities. Our Mission & Culture: Mission-Driven Work: Empowering individuals to live with independence and purpose-here, your work truly matters. Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion. Community Impact: Join efforts that reflect Lifetime Assistance's dedication to community partnerships and enhanced quality of life for all. Are You Ready to Begin? If you're an HR professional ready to make an impact and support a positive, fair, and engaged workplace, apply today and join us in building lives of independence-one person at a time. Equal Opportunity Employer Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics. "I am part of something bigger… Being a Lifetime Assistance employee means everything to me." Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us

Requirements

Bachelor's degree in Human Resources, Business, or related field.
1-4 years of HR experience with exposure to employee relations and corrective action review.
Strong understanding of HR best practices and basic employment law.
Excellent communication, documentation, and active listening skills.
High level of professionalism, confidentiality, and sound judgment.
Ability to build rapport and collaborate with diverse employees and leaders.
Strong problem-solving and conflict-resolution abilities.

Responsibilities

Serve as the first point of contact for employee concerns, complaints, and workplace issues.
Conduct intake conversations, gather facts, and document employee relations cases accurately.
Review written warnings and corrective actions for consistency, fairness, and policy compliance.
Provide guidance to supervisors on appropriate disciplinary steps and documentation.
Assist in low-risk investigations involving attendance, communication, and performance matters.
Escalate higher-risk cases-such as harassment, retaliation, or discrimination-to senior HR leadership.
Support leaders by offering coaching, policy education, and scripting for difficult conversations.
Maintain accurate, organized, and confidential employee relations records.
Track trends and provide reporting to support continuous improvement.
Respond to employee inquiries and promote a respectful, supportive workplace culture.

Benefits

No-Premium Health Insurance: Access comprehensive healthcare without added cost.
Education Support: Tuition assistance, scholarships - 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester - plus micro-credential stipends up to $750 and SUNY partnerships.
Paid Training & Coaching: Receive hands-on onboarding with immersive learning, e-learning, and ongoing paid training.
Career Growth: Clear pathways to advancement, leadership training, and coaching support.
Work-Life Harmony: Generous paid time off and supportive scheduling.
Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person - both those we support and our employees alike.

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