Employee Relations Specialist

GOAT Group

About The Position

The Employee Relations Specialist supports a multi-site workforce across retail, operations, and warehouse teams by managing day-to-day employee relations casework, ensuring consistent policy application, maintaining accurate documentation, and using data to improve ER programs. This role partners closely with the Sr. Manager, ER, site managers and HRBPs, escalates higher-risk matters appropriately, and helps protect both employee experience and company compliance. In this role, you will: Own compliance training accountability, including tracking completion, follow-ups, escalations, and reporting. Manage offboarding tickets for voluntary and involuntary separations, ensuring process accuracy, proper documentation, and cross-functional coordination (e.g., IT, Payroll, Security as needed). Exit interview - when requested by a departing employee, the ER Specialist will conduct an exit interview and escalate complex/high-risk matters to senior ER leadership. Perform ER administrative work, including data pulls, analysis, reporting, and entering historical data to maintain accurate records. Handle low-stakes investigations (e.g., interpersonal conflict, workplace communication issues, data exfiltration), including intake, interviews, documentation, and recommendations—escalating complex/high-risk matters to senior ER leadership. Support Sr. Manager, ER with performance management, including coaching, documentation guidance, and consistent application of standards. Manage attendance across all sites, including tracking, reporting trends, and advising leaders on appropriate next steps. Support and administer metrics-based Performance Improvement Plans (e.g., CX or productivity/quality-based improvement plans), ensuring clarity of expectations, measurement cadence, and documentation. Administer Disciplinary Action / corrective action processes (verbal, written, final warnings) for safety violations, insubordination, attendance, and other policy breaches—ensuring fairness, consistency, and compliance. Support accommodation requests in partnership with the Senior Manager, ER, providing documentation support, and coordination with key stakeholders.

Requirements

2+ years of experience in Employee Relations, HR, or People Operations, ideally supporting a multi-site and/or hourly workforce environment (retail/operations/fulfillment experience preferred).
Working knowledge of ER fundamentals: investigations, corrective action, performance management, attendance practices, and documentation standards.
Demonstrated ability to triage risk, apply policy consistently, and escalate sensitive matters appropriately.
Strong written and verbal communication skills, with comfort in producing clear case notes, summaries, and manager guidance.
High level of discretion and confidentiality when handling employee and business-sensitive information.
Strong operational and analytical skills, including experience with data pulling, basic analysis, and reporting.
Proficiency with Google Workspace and HR systems/tools (HRIS, ticketing/case management platforms); comfort learning new systems quickly.

Nice To Haves

Experience managing cases in HR Acuity
Bi-lingual, fluent in English and Spanish

Responsibilities

Own compliance training accountability, including tracking completion, follow-ups, escalations, and reporting.
Manage offboarding tickets for voluntary and involuntary separations, ensuring process accuracy, proper documentation, and cross-functional coordination (e.g., IT, Payroll, Security as needed).
Exit interview - when requested by a departing employee, the ER Specialist will conduct an exit interview and escalate complex/high-risk matters to senior ER leadership.
Perform ER administrative work, including data pulls, analysis, reporting, and entering historical data to maintain accurate records.
Handle low-stakes investigations (e.g., interpersonal conflict, workplace communication issues, data exfiltration), including intake, interviews, documentation, and recommendations—escalating complex/high-risk matters to senior ER leadership.
Support Sr. Manager, ER with performance management, including coaching, documentation guidance, and consistent application of standards.
Manage attendance across all sites, including tracking, reporting trends, and advising leaders on appropriate next steps.
Support and administer metrics-based Performance Improvement Plans (e.g., CX or productivity/quality-based improvement plans), ensuring clarity of expectations, measurement cadence, and documentation.
Administer Disciplinary Action / corrective action processes (verbal, written, final warnings) for safety violations, insubordination, attendance, and other policy breaches—ensuring fairness, consistency, and compliance.
Support accommodation requests in partnership with the Senior Manager, ER, providing documentation support, and coordination with key stakeholders.