Employee Relations Lead
About The Position
The Employee Relations Lead serves as the centralized employee relations partner for CLEAR’s Airport Operations team. The role provides oversight across the station network and supports station leaders and team members by ensuring employee relations matters are handled consistently, fairly, and in accordance with company policy and applicable law. The Lead works closely with People, Legal, Operations, and leave administrators to resolve issues, reduce risk, and strengthen the team member experience. The position owns investigations and employee and labor relations across assigned stations; advises leaders on corrective action, conflict resolution, policy interpretation, and consistent employment practices; and oversees workers’ compensation, leave, accommodation, and unemployment matters. It also identifies trends in case and claims data and partners with People leadership on proactive solutions and process improvements. Success is measured by reducing repeat employee relations issues, resolving matters efficiently, putting leader training and programs into practice, and applying people processes consistently across stations. CLEAR describes its offices as bright and energetic, with open-concept work areas, conference rooms, casual co-working spaces, catered lunches, and stocked kitchens.
Requirements
- At least 5 years of HR and Employee Relations experience.
- Experience supporting hourly or frontline teams in real time.
- Experience handling complex employee relations matters.
- Ability to earn operational leaders’ trust and coach them through difficult decisions with judgment and empathy.
- Ability to interpret data and employee feedback and turn them into action.
- Ability to manage multiple priorities in a changing environment.
- Clear communication skills across audiences, from one-on-one coaching conversations to groups of station leaders.
Responsibilities
- Own employee and labor relations across stations, conduct investigations, identify root causes, and reach fair, defensible, and consistent outcomes in partnership with Legal.
- Lead timely, thorough, and objective workplace investigations involving employee complaints, misconduct, policy violations, and other employee relations matters.
- Coach and advise leaders on corrective action, conflict resolution, policy interpretation, and consistent employment practices.
- Manage consistency in workers’ compensation, leave of absence, and accommodation cases, including reviewing claims and requests with leave administrators and Legal and ensuring decisions align with company policy and applicable laws.
- Support unemployment claims by reviewing separation circumstances, preparing accurate and timely responses, and ensuring documentation supports company decisions.
- Identify trends in employee relations cases, claims, leaves, and accommodations data, and partner with People leadership on proactive solutions.
- Partner with People, Legal, and Operations on process improvements and larger initiatives to ensure practices are applied consistently at every station.
- Maintain accurate, confidential case documentation and ensure employee relations decisions comply with company policies and applicable employment laws.
Benefits
- Comprehensive healthcare plans.
- Family-building benefits, including fertility and adoption/surrogacy support.
- Flexible time off.
- Annual wellness stipend.
- Free OneMedical memberships for the employee and dependents.
- CLEAR Plus membership.
- 401(k) retirement plan with employer match.
- Stipends and reimbursement programs for well-being and learning and development.
- Potential annual bonuses, commission, and Restricted Stock Units.
- Catered lunches and fully stocked kitchens at the offices.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
