Employee Relations Director

Raising Cane's • Plano, TX

6h

About The Position

The Crew Relations Director leads the Crew Relations team for a designated division, overseeing end-to-end investigative support for Crew concerns across a multi-state, multi-unit environment. This role partners closely with divisional leaders and cross-functional stakeholders to ensure timely resolution of issues, mitigate risk, and support a positive work environment.

Requirements

• 7+ years of direct experience providing employee relations or investigative support within a large-scale, growth-oriented Restaurant, retail, or customer-focused organization
• Demonstrated HR leadership experience supporting large hourly, non-exempt employee populations
• Experience managing complex investigations and advising leaders
• Bachelor's degree in a related field or equivalent work experience
• Proven ability to lead teams, influence stakeholders, and coach at all levels
• Ability to manage highly confidential information with discretion and timeliness
• Exceptional interpersonal, written, and verbal communication skills
• Detail-oriented, self-driven, and able to manage multiple, shifting priorities
• Proficiency in Microsoft Access, Excel, PowerPoint, Outlook, and Word, with familiarity using case management systems

Nice To Haves

• SHRM certification, PHR, or SPHR

Responsibilities

• Lead and develop a team of field-based Crew Relations leaders, overseeing performance and capability growth
• Oversee end-to-end fact-finding for all Crew-related matters within the division, ensuring timely, thorough, and appropriate resolution
• Guide resolution of high-risk cases, including EEO-based claims, discrimination, harassment, retaliation, wage and hour, and Restaurant Leader issues
• Partner closely with senior leadership to support consistent and effective Crew Relations practices
• Oversee divisional performance management processes, including guidance on disciplinary action
• Support operations leaders with senior-level performance management and complex employee issues
• Serve as the subject matter expert on applicable federal, state, and local employment laws within the division
• Identify trends and risk areas, ensuring site-specific action plans and follow-up execution
• Oversee reporting to surface trends and inform recommendations for training, communication, and updates to Crew programs, policies, and practices
• Act as the divisional representative during crisis-oriented Crew matters, leading escalation, communication, and post-incident follow-up with key partners

What This Job Offers

• Job Type: Full-time
• Career Level: Manager