Employee Relations Coordinator Senior (Team Lead HQ) - Administrative Investigations #00329

Virginia Information Technologies Agency • Richmond, VA

12d • Onsite

About The Position

The Employee Relations Coordinator Team Lead serves as the lead investigator and supervisor responsible for ensuring high quality, consistent, and defensible administrative investigations across the Virginia Department of Corrections. This position provides expert oversight and guidance to investigative staff, leads complex or high-risk cases, and ensures all investigations uphold agency standards for neutrality, due process, and thorough documentation. The role strengthens organizational accountability by reviewing investigative work for quality, coaching investigators, and ensuring findings are presented clearly and accurately for leadership decision making, and grievance or hearing processes. The Team Lead also enhances organizational capability by developing and delivering training, identifying systemic issues, and recommending process improvements that promote fairness, professionalism, and consistency throughout the agency. Through strong leadership, advanced investigative expertise, and a commitment to the agency’s mission and values, the Team Lead plays a critical role in sustaining a safe, ethical, and well-functioning workplace.

Requirements

• Advanced knowledge of administrative investigations, including interview strategy, evidence evaluation, documentation standards, and due process requirements.
• Thorough understanding of employee relations principles, Standards of Conduct, workplace policy interpretation, and defensibility expectations.
• Knowledge of supervisory practices, performance management, and techniques for coaching and developing investigative staff.
• Understanding of grievance and administrative hearing processes, including requirements for investigative documentation and testimony.
• Knowledge of data tracking, trend analysis, and quality control methods related to investigative outcomes.
• Strong leadership and mentoring skills, with the ability to guide investigators through complex cases and improve team effectiveness.
• Expert interviewing and fact finding skills, including the ability to detect inconsistencies, evaluate credibility, and synthesize complex information.
• Advanced written communication skills, especially in producing or reviewing investigative reports for clarity, accuracy, and defensibility.
• Skilled in presenting training and facilitating learning related to fact finding, documentation, and workplace conduct standards.
• Effective interpersonal and conflict resolution skills to navigate sensitive, high risk, or high profile employee relations issues.
• Strong organizational and analytical skills, with the ability to manage workload distribution, ensure timely completion of cases, and monitor quality.
• Ability to supervise, coach, and evaluate investigators, ensuring adherence to investigative standards and best practices.
• Ability to independently lead and manage complex, multi facility, or high risk investigations and guide staff through case strategy.
• Ability to maintain neutrality, confidentiality, and professionalism when handling highly sensitive matters.
• Ability to communicate investigative findings clearly to leadership, HR partners, and hearing officers, including through testimony.
• Ability to identify systemic issues, recommend improvements, and support consistency in investigative practices across facilities.
• Ability to make sound judgments under pressure and advise leadership on risks, policy implications, and defensibility.

Nice To Haves

• Progressive employee relations experience, including significant involvement in administrative investigations, fact finding, or workplace conduct case management.
• Demonstrated experience leading or overseeing investigative work, including reviewing reports, evaluating evidence, and ensuring investigative quality and neutrality.
• Experience supervising, mentoring, or providing functional leadership to investigators, HR staff, or team members involved in sensitive or complex personnel matters.
• Strong background in interpreting and applying Standards of Conduct, HR policy, and due process requirements in a consistent and defensible manner.
• Experience preparing or reviewing investigative reports, corrective action recommendations, case summaries, or documentation used in grievance or hearing processes.
• Experience handling high risk, sensitive, or multi-party cases, requiring advanced judgment, discretion, and analytical skill.

Responsibilities

• Serve as the lead investigator and supervisor responsible for ensuring high quality, consistent, and defensible administrative investigations.
• Provide expert oversight and guidance to investigative staff.
• Lead complex or high-risk cases.
• Ensure all investigations uphold agency standards for neutrality, due process, and thorough documentation.
• Review investigative work for quality.
• Coach investigators.
• Ensure findings are presented clearly and accurately for leadership decision making, and grievance or hearing processes.
• Develop and deliver training.
• Identify systemic issues.
• Recommend process improvements that promote fairness, professionalism, and consistency throughout the agency.

Benefits

• State Employee Only - E recruitment type
• Reasonable accommodations are available upon request.
• VADOC values our Veterans and encourages all to apply and receive preference in the hiring process.
• AmeriCorps, Peace Corps, and other nation service alumni are also encouraged to apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed