Employee Relations & Compliance Manager

PMHCC•Philadelphia, PA

About The Position

The Employee Relations and Compliance Manager is responsible for overseeing the organization’s complaint, grievance and investigation procedures, overseeing discipline, corrective actions, performance improvement plans, overseeing performance evaluation process, ensuring regulatory compliance, and promoting a culture of ethical conduct and accountability. The role ensures compliance with federal, state, and local laws, and supports risk mitigation efforts in a nonprofit behavioral health environment. This role will supervise HR personnel performing HRIS and compliance-related duties.

Requirements

Minimum of five (5) years of experience in employee relations, compliance, and investigations
Must have ethical judgment and integrity, emotional intelligence, attention to detail, critical thinking, communication, influence, and cultural competence
Strong knowledge of employment laws and regulatory requirements
Excellent writing skills, investigative, and problem-solving skills
Must be detail-oriented, highly organized, analytical, and proactive
Excellent time management skills
Ability to effectively comprehend and execute processes
Excellent oral and written communication skills
Ability to tackle multiple projects within tight timeframes and deadlines
Proficient in Microsoft Office Suite

Nice To Haves

Master's degree and HR Compliance certification preferred
Master's Degree with relevant certification (e.g., SHRM CP/SCP, PHR/SPHR, CHC preferred)
Bachelor’s degree in Human Resources, Business Administration, or related, 8 years of experience, and the above certifications

Responsibilities

Lead and manage the organization’s grievance and complaint resolution process for employees, clients, and stakeholders
Ensure timely, fair, and consistent handling of complaints in accordance with organizational policy and legal requirements
Maintain confidential documentation and tracking systems for all grievances
Identify trends and recommend corrective actions to Corporate Counsel and Compliance Officer
Conduct thorough, unbiased investigations related to employee relations issues, discrimination, harassment, and policy violations
Interview involved parties and gather relevant documentation
Prepare detailed investigative reports with findings and recommendations
Partner with HR and leadership to implement appropriate corrective action
Oversee the issuance of discipline, corrective action, and/or performance improvement plans (PIPs)
Track the issuance of discipline, corrective action, and/or performance improvement plans to ensure consistency
Provide support to Managers, Program Directors when meeting with employees to issue discipline/corrective action/PIP
Assist with the identification of training when necessary
Oversee HR personnel to ensure finalized, signed documents are maintained in the respective personnel files
Ensure consistent application of policies and procedures
Oversee HR distribution of 90-day and annual performance evaluations
Oversee HR personnel responsible for ensuring 90-day and annual performance evaluations are complete
Oversee HR personnel responsible for ensuring 90-day and annual performance evaluations are maintained in personnel files
Oversees HR personnel responsible for performing all background checks on new hires and current employees
Ensure compliance with applicable laws and regulations (e.g., EEOC, HIPAA, OSHA, state-specific non-profit and behavioral health regulations)
Develop, review, and update policies and procedures to ensure regulatory requirements
Support audits, licensing reviews, and accreditation processes
Identify compliance risks and recommend mitigation strategies
Prepare reports on grievance trends, compliance metrics, and risk areas
Oversee HRIS duties and responsibilities