Employee Relations Assistant

Associated Students Inc•Pomona, CA

27d•$0 - $17•Hybrid

About The Position

Associated Students, Inc. (ASI) is a non-profit corporation guided by a student board and managed by full-time professional staff. ASI serves the entire campus population by providing opportunities for student engagement, student employment, and a multitude of programs and services. ASI operational support areas include human resources, financial services, information technology, facilities management, and marketing. ASI is looking for dynamic team members who value team learning, co-creation, and adaptability to best serve the needs of our students. The Human Resources (HR) department is currently in the process of restructuring into four distinct units: Talent Acquisition, HR Systems and Compensation, Employee Experience and Manager Support. The Employee Relations Assistant provides operational and interpersonal support for employee relations processes, including intake, fact-finding assistance, and conflict-resolution logistics. The role contributes to and maintains a student learning-centered HR Department by working collaboratively with organizational stakeholders.

Requirements

Minimum 6 months of HR and customer service experience.
Ability to maintain confidentiality during sensitive casework.
Strong organizational skills to assist with investigation documents and follow-up tasks.
Ability to utilize problem-solving techniques to evaluate complex human resources challenges, understand and apply applicable rules and regulations.
Ability to understand problems and objectives from a broad perspective and discern applicable underlying principles to develop strategic solutions when dealing with employee experience resolving sensitive issues.
Knowledge and ability to develop and implement effective and efficient processes, procedures, and solutions.
Ability to plan, direct, and review a variety of activities and meet important deadlines.
General knowledge of the principles of personnel management.
Ability to change priorities when needed to meet changing and overlapping deadlines.
Demonstrated ability to communicate effectively, both orally and in writing, with diverse student, staff, faculty, and community members in a courteous manner with emphasis on customer service.
Knowledge of customer service standards and ability to create policies and procedures as well as motivate, train, and ensure staff provide quality service to all stakeholders.
Effective interpersonal skills with the proven ability to guide others in a highly collaborative manner.
Must be able to establish and maintain effective working relationships within a diverse multicultural environment.
Technical fluency with computer skills using standard office software (e.g. Microsoft Office Suite) and databases.
Ability to work with limited supervision, takes initiative, and makes sound decisions within established guidelines.
Demonstrated ability to maintain confidentiality and a diplomatic, professional demeanor.
Ability to prioritize tasks, display initiative and remain flexible in a changing environment.
Ability to satisfactorily complete a background check (including a criminal records check).

Nice To Haves

Coursework or experience in workplace investigations or mediation, preferred.
Experience within a university or nonprofit environment, preferred.
Knowledge of, or ability to quickly learn, CSU and ASI policies and procedures.

Responsibilities

Assists with the intake and triage of employee relations inquiries.
Assists in the coordination of scheduling meetings, interviews, and investigatory proceedings.
Assists with maintaining confidential employee relations case files.
Assists with drafting correspondence and internal communications.
Monitors key deadlines and expiration dates for employee relation processes.
Assists in generating and compiling data for reporting and continuous improvement.
Supports investigation preparation, as needed.
Assists with logistical arrangements for ER related events, maintaining ER resources, and serving as a frontline point of contact for ER inquiries.
Assists in identifying employee relations themes through data and presents findings and recommendations for implementation.
Assist with general HR inquiries, issues and discrepancies from employees, managers, and administrators, as needed.
Assists in maintaining an inclusive department environment by providing exceptional customer service for ASI staff, management, and off-campus constituents.
Assists in staying up-to-date on current employee relations best practices, including forward thinking trends in compliance with all legal requirements.
Role model the behaviors of ASI core values, constantly challenging one’s mental models as an active learner.
Attends all ASI required trainings, including but not limited to, annual all staff and department retreats.
Performs other related duties, as assigned.