Employee Relations and Benefits Manager
About The Position
The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT’s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet. The Employee Relations & Benefits Manager is a key HR leadership role responsible for overseeing core programs that directly affect the employee experience and organizational health. This role provides expert guidance to managers and employees on employee relations matters, leads investigations, ensures proper administration of statewide benefits programs, and maintains compliance with federal and state regulations. The position functions as a subject matter expert in employee relations, disciplinary/grievance processes, ADA/ADAA accommodations, benefits management, and case resolution. It also supervises professional HR staff supporting employee relations, benefits, and leave administration programs. The NCDIT Human Resources Division provides comprehensive human resources program support to the agency workforce statewide. The Division ensures compliance with Federal and State law, and guides agency leadership, management, supervisors, and employees in the areas of: HR policy administration and interpretation, classification and compensation, employee relations/disciplinary procedures, EEO administration, grievance administration, recruitment and selection, salary administration, BEACON/Fiori administration, performance management, workforce development/talent management, benefits administration, HR records management, and workforce safety and health programs.
Requirements
- Bachelor's degree, typically in Human Resources or related field from an appropriately accredited institution and at least 5 years of experience in human resources, including 2 years of experience in an HR leadership position; or equivalent combination or education and experience.
Nice To Haves
- Advanced Employee Relations expertise with a record of leading sensitive investigations, guiding disciplinary decisions, and facilitating grievance resolution that is fair, consistent, and well documented.
- Benefits leadership across leave administration, retirement counseling, and HRIS transaction accuracy, with strong data stewardship and confidentiality.
- Proven success driving Wellness and Employee Assistance Program (EAP) engagement, plus designing recognition programs that reinforce culture and performance.
Responsibilities
- Overseeing core programs that directly affect the employee experience and organizational health.
- Providing expert guidance to managers and employees on employee relations matters.
- Leading investigations.
- Ensuring proper administration of statewide benefits programs.
- Maintaining compliance with federal and state regulations.
- Functioning as a subject matter expert in employee relations, disciplinary/grievance processes, ADA/ADAA accommodations, benefits management, and case resolution.
- Supervising professional HR staff supporting employee relations, benefits, and leave administration programs.
Benefits
- variety of leave options
- professional development opportunities
- insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
