Employee Parking Office Agent - Denver International Airport

City and County of Denver • Denver, CO

22h • $24 - $29 • Onsite

About The Position

Denver International Airport has an opening for an entry level Employee Parking Office Agent. Employee Parking Office Agents must have strong customer service skills paired with the desire to work within a fast paced, high-volume environment and a supportive team. This position is 100% on-site and based out of Denver International Airport. Employee parking is provided. The role requires scheduling flexibility and occasional overtime, including nights, weekends, and holidays if weather conditions warrant or an emergency crisis occurs. Schedules are subject to change.

Requirements

• Minimum of two years customer service experience in a fast-paced environment
• Demonstrated ability to handle multiple tasks with constant interruptions
• Demonstrates excellent attention to detail
• Excellent team player
• Microsoft Office skills, at least at an intermediate level
• Excellent communication skills
• Experience providing customer service over the phone
• Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Two years' experience performing cashiering, contract monitoring, inspection, or customer service work requiring the explanation of rules, codes, regulations, and procedures
• Requires a valid Driver's License at the time of application.
• FBI criminal background checks are required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment.
• By position, a pre-employment physical/drug test may be required.

Nice To Haves

• Experience in cataloging, data entry, or warehousing

Responsibilities

• Provide excellent customer service to both internal and external customers
• Provide information regarding parking permits to employees of the city, airlines, tenants, vendors, and the general public
• Multi-task frequently, managing multiple projects, with constant interruptions
• Communicate professionally through phone calls, in person, electronically, and written correspondence
• Adhere to Parking and Transportation policies and procedures and City Municipal Codes
• Requires scheduling flexibility (Sunday-Saturday) and occasional required overtime
• Requires long periods of standing, as well as lifting, carrying, and transporting various items
• This position requires driving and the ability to operate City vehicles.

Benefits

• Competitive medical, dental and vision plan effective within 1 month of start date
• Pension Plan (DERP) and Retirement Plan
• Accrue 140 hours of PTO within first year
• 11 paid holidays, 1 personal holiday and 1 volunteer day per year
• Short-Term and Long-Term Disability
• CARE Bank, Family Leave Benefits
• Employee Assistance Program, Employee Volunteer Program
• EcoPass (unlimited free RTD bus/train rides)
• Learning and Development Opportunities; Courses and Career Development Resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED