Employee Housing Coordinator

EOS Hospitality•Marathon, FL

5d•Hybrid

About The Position

Isla Bella Beach Resort is seeking a proactive and highly organized Employee Housing Coordinator to oversee the day-to-day operations of our employee housing program while providing administrative support to the People + Culture department. This position is responsible for the overall coordination of employee housing, including occupancy planning, resident communication, move-ins and move-outs, inspections, unit readiness, housing documentation, and vendor coordination. The Employee Housing Coordinator will also serve as an administrative resource for the People + Culture office, helping maintain an organized and efficient workplace and supporting routine HR functions. The ideal candidate has experience in property management, residential housing, apartment operations, leasing, or resident services and is comfortable balancing administrative responsibilities with an active presence throughout our employee housing locations. Success in this role requires initiative, strong follow-through, attention to detail, sound judgment, and a service-oriented approach.

Requirements

Minimum of 1 year of experience in property management, apartment operations, residential leasing, employee housing, student housing, or resident services required
Experience with move-ins, move-outs, inspections, unit turnovers, maintenance coordination, or residential occupancy strongly preferred
Strong organizational, administrative, and time-management skills
Proactive approach with the ability to identify needs, establish priorities, and follow through with limited supervision
Strong resident relations and customer service skills
Ability to handle resident concerns and difficult conversations professionally
Strong attention to detail and accurate recordkeeping
Ability to balance administrative responsibilities with property-based operational needs
Proficiency with Microsoft Office and ability to learn HR, payroll, and housing systems
Valid driver's license required

Nice To Haves

Previous hospitality or employee housing experience is a plus
Previous Human Resources or office administration experience is helpful but not required
Bilingual English/Spanish preferred

Responsibilities

Coordinate the day-to-day operations of the resort's employee housing program across multiple housing locations
Manage housing assignments, move-ins, transfers, consolidations, and move-outs
Monitor current and upcoming occupancy and proactively plan for anticipated housing needs
Partner with People + Culture and Recruiting to forecast housing needs for incoming employees
Conduct move-in, move-out, and routine housing inspections
Coordinate apartment turnovers and ensure units are clean, safe, properly furnished, and ready for incoming residents
Partner with Engineering, Housekeeping, and outside vendors to coordinate maintenance, repairs, pest control, cleaning, and other housing needs
Coordinate access to occupied units for approved vendors and maintenance personnel when necessary
Track open housing work orders and follow through to completion
Maintain inventory of furniture, appliances, linens, keys, and other housing assets
Identify housing supplies, furnishings, appliances, or other items that need to be purchased and communicate ordering needs to the People + Culture Manager
Document unit damages and coordinate necessary follow-up, repairs, or replacements
Maintain organized housing storage and supply areas
Manage housing assignments effectively to maximize available occupancy
Prepare apartments and bedrooms for incoming residents, including bed and linen setup and other turnover needs
Assist with light cleaning and organization when necessary to ensure units are ready for occupancy
Coordinate and maintain linens and housing supplies for resident arrivals
Address basic household needs such as replacing light bulbs, batteries, and similar items
Assist with organizing and relocating housing supplies, furnishings, and household items as needed
Regularly assess housing locations for cleanliness, maintenance, safety, inventory, and operational needs
Escalate larger maintenance, repair, or property concerns to the appropriate department or People + Culture Manager
Serve as the primary point of contact for employees residing in company housing
Communicate housing policies, expectations, move-in and move-out procedures, inspections, and community standards
Respond to resident questions, concerns, and housing requests in a timely and professional manner
Address roommate concerns and assist with conflict resolution when appropriate
Maintain positive resident relationships while consistently and fairly enforcing housing expectations
Prepare and maintain leases, housing agreements, occupancy records, resident files, and related documentation
Maintain accurate housing rosters and availability records
Coordinate housing charges including rent, deposits, prorated amounts, damages, and outstanding balances
Ensure accurate housing deductions are communicated for payroll processing
Monitor housing balances and assist with follow-up on outstanding amounts
Document housing incidents, policy violations, damages, and required follow-up
Maintain accurate and organized housing records and reporting
Provide day-to-day administrative support to the People + Culture department
Maintain an organized, professional, and well-stocked People + Culture office
Monitor office supplies, forms, onboarding materials, and other departmental resources and notify the People + Culture Manager when items need to be ordered or replenished
Maintain organized storage areas, files, supplies, and shared P+C resources
Assist with new hire onboarding and orientation
Support completion and organization of employment paperwork and I-9 documentation
Assist with interview scheduling and recruiting coordination
Maintain employee files and People + Culture documentation
Assist with preparation and organization of materials for trainings, meetings, employee events, and recognition initiatives
Support employee engagement activities and departmental projects
Assist employees with routine People + Culture questions and direct more complex matters to the appropriate P+C leader
Provide additional administrative support to the People + Culture Manager as needed