Employee Experience Technology Compliance and Operational Risk Officer

Bank of America•Charlotte, NC

7d•Onsite

About The Position

This job is responsible for executing second line of defense compliance and operational risk oversight for a Front Line Unit, Control Function, and/or Third Parties. Key responsibilities include ensuring requirements of the Global Compliance Enterprise Policy, the Operational Risk Management Enterprise Policy (collectively “the Policies”), the Compliance and Operational Risk Management Program and Standard Operating Procedures are implemented and identifying, challenging, escalating, and mitigating risks in a timely manner. We are looking for a seasoned risk leader to join the Global Technology (GT) COR team, providing oversight and challenge for Employee Experience Technology (EET), a forward-looking CIO organization within Global Technology. This is a high-impact opportunity to influence how we manage risk across platforms that directly affect all employee productivity, experience, and innovation across the enterprise. Artificial intelligence (AI) is the major focus of this role, both within EET and across Global Technology. Employee Experience Technology (EET) is an enterprise organization delivering some of the most dynamic areas in our technology ecosystem, including: AI-Driven Innovation: Enhances work through Artificial Intelligence (AI) solutions, automation, and modern developer tooling. Current examples include Erica for Employees and Co Pilot Studio for developers. Global Enablement: Provides teammates with essential technologies—productivity, collaboration, mobile, hardware, and print/fax/scan. Experience Design & Accessibility for internal applications. Strategic Solutions Delivery: Designs and delivers modern technology solutions supporting critical staff organizations, including the Chief People Organization, Real Estate, Strategy & Enterprise Platforms, Audit & Credit Review, and Legal. In this enterprise level role, you’ll be a strategic partner to senior technology leaders across EET and Global Technology, helping to ensure that risk is thoughtfully managed as we evolve our AI platforms and capabilities. This role requires an awareness of AI risks (e.g., model dependency, AI ecosystem, data integrity, bias, explainability, regulatory expectations, third party tools) to assess end-to-end implementation effectiveness and recommend risk mitigation and control enhancements. This role will also review and challenge the governance, design, implementation, and operation of AI-enabled technology solutions and controls to identify compliance and operational risk exposures.

Requirements

7+ Years Experience in Compliance, Operational Risk Management, or Business Controls
Bachelors Degree
Proven background in risk-related disciplines; strong experience with the Global Compliance & Operational Risk program from a 1st or 2nd line perspective.
Strategic Thinking: Ability to translate complex risk concepts into clear, actionable guidance.
Exceptional Communication & Influence: Communicates with clarity and impact; comfortable engaging at the executive level and shaping outcomes.
AI Fluency & Analytical Skills: Leverages AI tools and data to inform risk assessments and drive decision-making.
Business Acumen: Familiarity with GCOR programs, Global Technology policies, processes and risks.
Risk & Issue Management: Skilled in identifying, assessing, and remediating operational risks and issues.
Reporting & Insights: Proficient in generating actionable insights through data analysis and reporting tools.
Stakeholder Engagement: Builds trust, challenges constructively, and partners effectively across the enterprise.

Nice To Haves

4+ years of experience in AI or large technology transformations
Advisory Monitoring, Surveillance, and Testing
Regulatory Compliance Reporting
Risk Management
Critical Thinking
Influence
Interpret Relevant Laws, Rules, and Regulations
Issue Management
Policies, Procedures, and Guidelines Management
Business Process Analysis
Decision Making
Negotiation
Process Management
Written Communications

Responsibilities

Assesses risks and effectiveness of Front Line Unit (FLU) processes and controls to ensure compliance with applicable laws, rules, and regulations, while responding to regulatory inquiries, other audits, and examinations
Engages in activities to provide independent compliance and operational risk oversight of FLU or Control Function (CF) performance and any related third party/vendor relationships in alignment with the Global Compliance - Enterprise Policy, the Operational Risk Management - Enterprise Policy (collectively the Policies) and the Compliance and Operational Risk Management Program and Standard Operating Procedures
Identifies and escalates problems or issues that arise and drives actions to address the root causes that lead to compliance risk issues and/or operational risk losses
Manages inventory of processes, risks, controls, and associated metrics for risk appetite and limits, reporting violations of compliance or regulatory activities
Assists in the development of independent risk management reporting for respective area(s) of coverage as input into country/regional governance and management routines
Analyzes and interprets applicable laws, rules, and regulations to provide clear and practical advice to stakeholders, and identify and manage risks
Reviews and challenges FLU/CF process, risk, Single Process Inventory, and FLU/CF Risk and Control Self-Assessment related to themes or trends, while monitoring the regulatory environment to identify regulatory changes applicable to area(s) of coverage
Executing the Compliance and Operational Risk Management Program with rigor and adaptability.
Engaging senior technology leaders, providing credible challenges and clear risk insights.
Identifying and assessing emerging risks tied to employee-facing technologies and innovation.
Designing forward-thinking risk assessments that go beyond checklists to uncover real vulnerabilities and opportunities.
Driving a culture of proactive risk management across the Global Technology (GT) organization.