Employee Experience Coordinator

Echo Global Logistics•Chicago, IL

2d•Hybrid

About The Position

At Echo, we foster a culture that promotes continuous learning, innovation, and personal development. Apply today and grow with Echo! Echo Global Logistics is a top provider of technology-enabled solutions and supply chain management. Our solutions simplify transportation management for our clients by handling the crucial tasks. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses to the carriers who transport their goods quickly, securely, and cost-effectively. Position Overview: The Employee Experience Coordinator supports the delivery of a consistent and engaging employee experience across the organization. This role contributes to key moments that shape the employee journey, including onboarding, workplace experience, and Business Resource Group (BRG) programming, helping ensure employees have a smooth and positive experience from day one through their time with the company. This role is responsible for the day-to-day coordination and execution of employee experience initiatives. In close partnership with HR, Facilities, and cross-functional teams, the Coordinator manages logistics, supports program administration, and ensures initiatives are delivered with a high level of organization and attention to detail. The Coordinator also works closely with leaders, BRG members, and branch culture champions to support initiatives across locations, strengthening connection, engagement, and a sense of community throughout the organization.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience
Strong organizational and time management skills with the ability to manage multiple priorities and deadlines
Excellent attention to detail and ability to follow through on tasks with accuracy and consistency
Effective communication skills, both written and verbal, with the ability to engage a variety of audiences
Ability to build relationships and collaborate with cross-functional teams and stakeholders
Customer-service mindset with a focus on creating a positive and welcoming employee and guest experience
Strong problem-solving skills and ability to navigate day-to-day challenges with a proactive approach
Comfort working with data and tracking metrics (e.g., participation, surveys, engagement)
Ability to maintain confidentiality and handle sensitive information appropriately
Proficiency in Microsoft Office (Outlook, Excel, PowerPoint) and collaboration tools (e.g., Viva Engage, Teams)
Ability to work both independently and as part of a team in a fast-paced environment

Responsibilities

Reception Desk Staff the Chicago office front desk Tuesday through Thursday, serving as the first point of contact for employees and guests
Create a welcoming and professional reception experience by greeting and directing visitors as needed
Maintain a clean, organized, and well-stocked front desk area (e.g., mints, Band-Aids, Ibuprofen, batteries, water)
Manage the visitor process, including adding onsite interview candidates to the Chicago office visitor list
Partner with Facilities to maintain a consistent and engaging workplace environment
Coordinate system access and equipment requests for new hires to ensure readiness for day one
Partner with the Asset Management team to ensure equipment is provisioned, shipped on time, and delivered to the correct location
Send new hire welcome communications to prepare employees for their first day of work
Coordinate and order welcome swag boxes for new hires
Complete Form I-9 verification for all W2 employees in compliance with federal requirements
Coordinate onboarding experience touchpoints with HR
Support continuous improvement of onboarding materials and experience
Track completion of onboarding activities and follow up as needed
Process system access updates for employee job changes (promotions, transfers, team changes)
Coordinate the assignment of required compliance trainings for employees
Monitor training completion and follow up with employees and managers as needed to ensure timely compliance
Maintain accurate training records and support reporting on completion status
Ensure required compliance posters are current and properly displayed across office locations
Support the day-to-day coordination and execution of the BRG program in alignment with the overall Inclusion & Belonging and BRG strategy
Coordinate monthly touchpoints with BRG leaders to understand upcoming programming and support needs
Track progress on planned activities and follow up on next steps
Research and coordinate with vendors and external partners as needed
Partner with internal teams (Marketing, L&D, HR, Facilities) to support BRG initiatives
Partner with branch leaders and culture champions to coordinate BRG initiatives and support in-office experience across locations
Coordinate shared efforts across BRGs when applicable
Maintain a centralized calendar of BRG events and initiatives
Draft and distribute communications to promote BRG events and initiatives
Coordinate logistics for BRG events (space, supplies, catering, technology)
Support Chicago office on-site execution including setup and breakdown
Track BRG event participation, meeting attendance, and membership data
Coordinate surveys and compile feedback on events and membership satisfaction and summarize results
Provide regular reporting to support program insights
Support recruitment efforts to grow BRG membership
Support onboarding of new BRG leaders and members
Track BRG budgets and expenses; support invoice submission and processing
Maintain BRG resources, templates, and documentation
Ensure materials and communications align with brand and internal guidelines
Identify opportunities to improve processes and provide feedback and recommendations to enhance efficiency and consistency