Employee Experience and Insights Program Manager
About The Position
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Zayo is seeking an Employee Experience and Insights Program Manager to support employee listening, engagement, and connection across Zayo. This role turns employee feedback and workforce data into actionable insights, reports, and recommendations that help leaders improve the employee experience. Our Employee Experience and Insights Program Manager partners with leaders, Employee Resource Groups, zSquad, zFlex, and cross-functional teams to support engagement programs, community impact, volunteerism, and selected in-person experiences. This position contributes to stronger employee trust, connection, and program effectiveness through data-informed planning and continuous improvement.
Requirements
- Minimum of five (5) years of experience in employee engagement, community engagement, human resources, people analytics, program management, data analytics, or a related field.
- Bachelor’s degree in a related field, or an equivalent combination of education and relevant work experience.
- Experience analyzing quantitative and qualitative data and translating findings into practical recommendations.
- Strong project and program management skills, with the ability to manage multiple priorities and stakeholders.
- Strong written, verbal, and presentation skills, with the ability to translate complexity into clarity.
- Ability to build trusted relationships across teams, functions, and levels of the organization.
- Experience using data and measurement to evaluate program effectiveness and support continuous improvement.
- Comfort working in a fast-paced, evolving, and collaborative environment.
Nice To Haves
- Experience supporting employee surveys, Employee Resource Groups, volunteerism, community partnerships, or workplace experience programs.
- Experience working in a high-growth, transformation-oriented, or geographically distributed organization.
- Familiarity with survey platforms, dashboards, reporting tools, or data visualization tools.
Responsibilities
- Manage employee listening efforts, including surveys, pulse checks, focus groups, and other feedback channels.
- Analyze quantitative and qualitative employee data to identify trends, insights, and recommended actions.
- Create reports, dashboards, and presentations that communicate employee sentiment and program impact.
- Partner with leaders to develop, track, and refine action plans based on employee feedback.
- Support employee engagement programs and coordinate selected in-person employee experiences.
- Partner with zSquad and zFlex to align programming with employee needs and ways of working.
- Support Employee Resource Groups through planning, governance, programming, leadership development, and impact measurement.
- Coordinate employee volunteerism, financial giving, and community partnership activities.
- Track participation, outcomes, and program effectiveness to support continuous improvement.
Benefits
- Excellent Health, Dental & Vision Insurance
- Retirement 401(k) Savings Plan
- Generous paid time off policy including paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
