About The Position

WTW is the leader in Employee Experience (EX). We have the unique ability to use insights to drive impact. That means we ground everything we do in a deep understanding of what people care about—what makes them tick, what’s inhibiting change, and what matters. We use that to fuel the EX, shape high-value, high-impact people solutions—and deliver them in a way that sparks behavior change and drives business results. Our people come from diverse backgrounds and bring various skills and capabilities—we’re insights masters, change catalysts, storytellers, culture shapers, org strategists, digital champions and more. Together, we’re all about powering the ambitions—of our colleagues, our clients and their people. What is an Analyst, Employee Experience? As an Employee Experience Analyst, you will help our clients across our EX portfolio—including communications, strategy and change management, behavior change, employee insights (listening/surveys and assessments), and learn how to use WTW’s employee experience software and other digital solutions. You’ll work with some of the industry’s top consultants, developing your skills and technical knowledge while delivering creative, cutting-edge solutions to real business issues. You will have immediate exposure to challenging client assignments that draw on your ability to analyze information and develop conclusions, demonstrate imagination and creativity, and create and deliver innovative solutions to key talent management, organization design, human capital and other related business challenges. Comfort in navigating ambiguity and uncertainty, organized thinking and communication skills, and a willingness to engage in strategic design and tactical implementation is critical to success in this position. You will learn to connect solutions across EX to help deliver high-impact solutions for our clients’ most complex challenges.

Requirements

  • Storytelling – Writing, proofreading and copyediting
  • Design and production
  • Data and analytics analysis
  • Project management
  • Exemplify WTW’s Core Values: Client focus, teamwork, integrity, respect and excellence.

Responsibilities

  • Content Creator. Takes direction and works with the project team to write and develop client deliverables. These include PPT presentations, video scripts, emails, postcards, brochures, benefits guides and website content.
  • Data Gatherer. Leverages and analyzes data/information to make good EX decisions, inform recommendations and facilitate conversations.
  • Navigator. Partners with senior colleagues to develop and implement custom communication and change management strategies along with advanced analytics and leading-edge technology to deliver insights to our clients in areas such as leadership alignment and performance, culture alignment, workforce well-being, Total Rewards (health, wealth and career) and employee engagement.
  • Influencer. Uses highly effective change management and communication skills and experiences to build trust and influence decisions critical to achieving the desired outcomes.
  • Relationship builder. Builds rapport with others, quickly establishing a strong sense of confidence and trust.
  • Knowledge pursuer. Brings a thirst for learning, willingness and confidence to step out of your comfort zone to take on new opportunities and grow from new experiences.
  • Excellence seeker. Brings a “we” versus “I” mentality without ego or agenda and demonstrates a deep commitment and accountability to doing what it takes to get the work done with the high quality our clients expect and in a way that adheres to our company values of client focus, teamwork, respect, excellence and integrity.
  • Dedicated collaborator. Values working on a team and appreciates two-way feedback, creating energy and striving to work together to deliver client projects with excellence.
  • Develop and write HR and benefits-related materials for client employee experience projects, contributing strong writing and editing skills. This includes creating PowerPoints, benefits guides, and other written and digital communication materials for various platforms.
  • Understand complex information and write about it in a creative, engaging way.
  • Assist with design, production and presentation of materials for clients. This may include presentation formatting, graphic design support, proofreading client work, copyediting, scheduling meetings, answering client inquiries, etc., to ensure content is error-free, consistent in style, and in line with client branding.
  • Be interested in data-driven solutions and provide actionable insights on improving employee engagement, shaping a high-performance culture and achieving optimal returns on talent and program investments.
  • Function as a project manager/liaison with senior EX staff and clients to ensure materials are accurate, deadlines are clear, meetings are scheduled, and communication is consistent.
  • Liaise with WTW’s technical and support teams to ensure the successful handoff of tasks between teams and that all tasks are accomplished on time and delivered with excellence.
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