HR Employee Experience Analyst

IBOC•Laredo, TX

2d•Onsite

About The Position

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience. Time Type: Full time This is an in-office position. Department: 640 Corporate Human Resource Job Summary: The HR Employee Experience Analyst is responsible for analyzing employee feedback, engagement and workforce analytics to provide meaningful, data-driven insights to management, with the goal of improving the employee experience across the organization. This role also supports employee experience initiatives by creating engaging internal content, including presentations and videos, to effectively communicate programs, initiatives, and company culture. Job Description: ESSENTIAL JOB FUNCTIONS The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents. Review multiple input sources for employee feedback such as survey responses, complaints and areas of opportunity for trends and strategy-based recommendations Collect, study, and draw accurate conclusions from multiple data sources; ability to identify errors and/or inconsistencies in data. Collect and make meaningful correlation to scores from unstructured feedback (survey verbatim comments). Create monthly and quarterly reports to update executive management on employee satisfaction, trends, and emerging issues. Develop and maintain positive and effective working relationships with peers and business partners to understand business objectives and strategy. Analyze employee experience dashboard data to deliver clear insights and evidence-based recommendations to the executive team that enhance the overall employee experience. Plan, launch, and manage employee engagement and experience surveys, including survey setup, communication, data analysis, and reporting of results and actionable insights to management. Ensure understanding of employee relations strategy, objectives and needs. Serve as an escalation point for issues identified though employee feedback. Leverage content creation and multimedia platforms such as Canva, Camtasia, and Clipchamp to produce high‑quality presentations, reports, and training materials . Design and facilitate engaging Employee Experience Committee presentations to drive discussion, alignment and progress on key initiatives. Partner in the planning, communicating, reporting and execution of employee recognition programs, including Employee of the Month, Gotcha Program, service anniversaries, and promotional milestones. Maintain awareness of evolving media creation tools to support innovative and enhance content quality and delivery. Design and oversee the Company Career Map program to identify internal talent for future leadership and growth opportunities. Plan, coordinate, and facilitate meetings related to employee experience initiatives, including scheduling, agenda development, preparation of materials, documentation of key takeaways, and follow‑up on action items Plan and deliver Policy Spotlight communications that highlight employee handbook topics and key policies, supporting employee understanding, compliance, and a positive employee experience. Other duties as assigned

Requirements

Ability to analyze employee feedback, engagement, and attrition data to identify trends, risks, and actionable insights
Experience designing, administering, and analyzing employee engagement and experience surveys
Strong data interpretation skills, including synthesis of structured and unstructured feedback
Experience preparing executive‑level reports, dashboards, and presentations
Problem-solving skills with the ability to support engagement, recognition, and career development initiatives
Ability to translate data into clear recommendations and influence leadership decision‑making
Strong written, verbal, presentation, and facilitation skills
Ability to develop clear internal communications related to employee initiatives and policy awareness
Project coordination skills, including managing timelines, meetings, and follow‑up actions
Ability to handle and escalate sensitive employee data and feedback with discretion and sound judgment
Ability to build and maintain effective working relationships with stakeholders
Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook, Forms)
Proficient with content creation applications such as Canva, Camtasia, and Clipchamp
Excellent organization and time management
Critical thinker who is highly analytical
Naturally inquisitive – seeks to understand the meaning behind the metrics
Strong attention to detail
Is a forward thinker and self-starter
Displays active listening
Bachelor’s degree in Computer Science, Information Systems, Business Administration or equivalent/proven work experience
Experience with data interpretation, creative problem-solving, and development of engaging presentations and content.

Nice To Haves

Bilingual (English/Spanish) preferred

Responsibilities

Review multiple input sources for employee feedback such as survey responses, complaints and areas of opportunity for trends and strategy-based recommendations
Collect, study, and draw accurate conclusions from multiple data sources; ability to identify errors and/or inconsistencies in data.
Collect and make meaningful correlation to scores from unstructured feedback (survey verbatim comments).
Create monthly and quarterly reports to update executive management on employee satisfaction, trends, and emerging issues.
Develop and maintain positive and effective working relationships with peers and business partners to understand business objectives and strategy.
Analyze employee experience dashboard data to deliver clear insights and evidence-based recommendations to the executive team that enhance the overall employee experience.
Plan, launch, and manage employee engagement and experience surveys, including survey setup, communication, data analysis, and reporting of results and actionable insights to management.
Ensure understanding of employee relations strategy, objectives and needs.
Serve as an escalation point for issues identified though employee feedback.
Leverage content creation and multimedia platforms such as Canva, Camtasia, and Clipchamp to produce high‑quality presentations, reports, and training materials .
Design and facilitate engaging Employee Experience Committee presentations to drive discussion, alignment and progress on key initiatives.
Partner in the planning, communicating, reporting and execution of employee recognition programs, including Employee of the Month, Gotcha Program, service anniversaries, and promotional milestones.
Maintain awareness of evolving media creation tools to support innovative and enhance content quality and delivery.
Design and oversee the Company Career Map program to identify internal talent for future leadership and growth opportunities.
Plan, coordinate, and facilitate meetings related to employee experience initiatives, including scheduling, agenda development, preparation of materials, documentation of key takeaways, and follow‑up on action items
Plan and deliver Policy Spotlight communications that highlight employee handbook topics and key policies, supporting employee understanding, compliance, and a positive employee experience.
Other duties as assigned