Employee Benefits Operations Analyst

Lawley Services Inc•Buffalo, NY

6d•$45,000 - $72,738•Hybrid

About The Position

This role provides fundamental support for current business applications, including technical assistance to over 350 end users. Key responsibilities involve designing internal business process flow charts to streamline operations while maintaining appropriate audit controls and management reports. The analyst will also develop audit procedures, end-user test plans, and other quality assurance assessments to meet project objectives, including those for new software applications and system upgrades. Additionally, the role requires evaluating current technology usage and making recommendations for efficiency improvements. Other functions include understanding each position within the agency and its agency-wide impact, as well as expanding and growing in the role by supporting miscellaneous duties as requested.

Requirements

Bachelor’s degree in related field
Minimum of 3 years of experience in a business analyst, project management or comparable position
Application development, troubleshooting and updated experience
Windows OS, MSOffice, Adobe Application expertise desired
Familiarity of relational databases including SQL or Crystal Reports preferred
Demonstrated relationship building skills
Ability to work well independently and on a team
Incredible attention to detail and organizational skills
Positive attitude, even in a fast-paced environment
A passion to make customers and coworkers feel important and valued
Capability to work quickly and efficiently
Methodical, yet swift decision-making skills
Precise verbal and written communication skills, even under time constraints

Nice To Haves

Experience with Salesforce, QlikView or Applied/EPIC (insurance specific system) is a plus
Experience utilizing data integration tools such as Informatica a plus

Responsibilities

Support current business applications including technical assistance to 350+ end users
Design internal business process flow charts to reduce steps while providing appropriate audit controls and management reports
Develop audit procedures, end user test plans and other quality assurance assessments to meet project objectives, including new software applications and system upgrades
Evaluate current technology use and make recommendations to improve efficiencies as needed
Understand each position in the agency and the impact of those positions’ agency-wide
Expand and grow in your role when supporting miscellaneous duties as requested