Employee Benefits Insurance Account Manager

Newtek One • ,

3d • Remote

About The Position

NewtekOne®, Your Business Solutions Company®, is a financial holding company that provides a wide range of business and financial solutions to the small- and medium-sized business ("SMB") market. Newtek Insurance Agency specializes in the sale of commercial and health/benefits lines insurance products to the SMB market. As an Employee Benefits Account Manager, you are responsible for providing exceptional customer service to our gold and platinum group and individual accounts for our employee benefits book of business. You will be responsible for annual renewals and day-to-day servicing.

Requirements

• Bachelor's degree or equivalent experience and a minimum of 3 yrs. of customer service in the insurance industry preferred.
• Account Management and ownership of the entire renewal lifecycle.
• Active Life, Accident and Health License required.
• Good knowledge of the Affordable Care Act (ACA) and compliance guideline.
• Comfortable with being on video camera while engaging with clients, attending company/department meetings, etc. as required.
• Ability to demonstrate influencing and closing skills.
• Good presentation skills.
• Comfortable with spreadsheeting proposals.
• Possess strong interpersonal, oral, and written communication skills.
• Strong customer service skills.
• Possess a sense of urgency and ownership when dealing with clients and prospects of Newtek.
• Passion for building relationships with customers.
• Comfortable with communicating on the phone or via email.
• Ambitious and goal oriented.
• Strong work ethic with a passion for benefits.
• Ability to actively listen, give full attention to what other people are saying, take the time to understand the points being made, ask questions as appropriate, and do not interrupt at inappropriate times.
• Attention to accuracy and detail in processing information.
• Ability to multi-task in a fast-paced environment and act with a sense of urgency.
• Ability to communicate clearly, effectively, and concisely, both orally and in writing.
• Good time management, planning and organization skills.
• Ability to independently read benefit summaries and break down coverage.
• Ability to work independently as well as in a team.
• Motivated to learn, embraces change with the willingness to continue learning and developing skills.
• Flexible to work within the designated work schedule as business needs change (i.e., late night, weekends, holidays, etc.).
• Proficient in Windows based computer applications (Office 365: Microsoft Office; Excel, Word, and Outlook) and internal systems such NewTracker, Benefit Point, etc.

Nice To Haves

• Good knowledge of BenefitPoint a plus.

Responsibilities

• Complete and gather information from clients for health insurance applications for obtaining quotes and submitting to underwriting.
• Prepare Open Enrollment materials, issue to clients.
• Enhance the client experience and build relationships by presenting a professional image as you represent the company while being camera ready in accordance with company policies and procedures.
• Conduct virtual or in-person open enrollment meetings for groups.
• Issue medical cards and open enrollment materials to clients.
• Return phone calls in a timely manner as well as respond to client's emails in a timely manner.
• Document fully client's files properly by noting accounts with all phone conversations and or emails and attaching pertinent file documents.
• Quote health insurance on Benefix or Benefitter and/or through our General Agent.
• Renew, remarket, and offer other lines of coverage for client including, but not limited to: Dental, Vision, Short-Term Disability, Long Term Disability, Life and Accidental Death and Dismemberment (AD&D), Aflac and Fringe Benefits.
• Adhere to process and procedures set forth by management to ensure compliance and consistency.
• Manage enrollment and eligibility (processing enrollments and terminating employees).
• Follow up on tasks sent to the carrier or General Agent and send confirmation to the client once complete.
• Stay up to date with the Affordable Care Act and other legislation that applies to our clients.
• Maintain contact with the client base throughout the year, including regular client check-ins by phone.
• Call client 90 days prior to renewal to review the initial renewal offering over the phone and offer alternatives as directed.
• Check coverage specifics such as HRA's, FSA's and ancillary coverages.
• Update client and policy information within Benefit Point and Newtracker accurately and timely.
• Take ownership in ensuring client file, policy information and group information is accurate and up to date.
• Educate clients on the importance of compliance (e.g., ERISA, ACA, HIPAA, etc.).
• Work on renewals from Renewal Calendar.
• Manage client relationships which includes but is not limited to get familiar with client's files, get quote thru incumbent carrier and remarketing account, deliver quote, gather all appropriate paperwork to enroll the group, communicate coverage terms & conditions of quotes/policies to client; working with underwriters to gain knowledge of proper coverage.
• Review Payroll, Property and Casualty coverages, Merchant Processing, Technology, Lending and/or Banking with clients during the renewal process and throughout the calendar year.
• Learn about Newtek's Enhanced Solutions and be comfortable positioning them as a strategic offering to clients.
• Collaborate, cooperate, and share knowledge with working relationships cross-functionally.
• Strong data entry skills with accuracy and ability to navigate among multiple systems.

Benefits

• medical
• dental
• vision
• supplemental benefits
• 401(k) savings plan with an employer match
• On-going training on sales techniques, industry, and competitive landscape to support your career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree