Employee Benefits Consultant, US

Happl•New York, NY

14h•Remote

About The Position

We're hiring our first dedicated Employee Benefits Consultant for the US. You'll own the day-to-day delivery of employee benefits for Happl's US customers: the renewals, the enrollment cycles, the compliance admin, the moments where a benefits plan actually has to work for a real employee, while also acting as the in-house voice of the US benefits market as we build out further product features for that region. This is a hybrid strategy-and-delivery role. Some weeks will be spent on hands-on account management and compliance administration; others will be spent in product discussions shaping what we build next for US employers. You'll also be pulled into supporting the sales process and, when needed, customer success, as we grow the US book. We're looking for someone equally comfortable across all of this: not a strategist who's above the admin work, and not an administrator without a view on where the product should go. Happl is not a licensed insurance broker, and this isn't a broker-of-record role. Where a customer works with a broker partner, you'll manage the compliance and administrative work that sits behind the insurance products and coordinate with that partner, rather than replacing them. Prior brokerage experience is still valuable (see "Nice to have" below), but it isn't a licensing requirement for this role.

Requirements

A genuine, working understanding of how US employee benefits actually work: plan types, carriers, enrollment cycles, and the compliance landscape (ACA, ERISA, COBRA, and relevant state rules), whether that came from a brokerage, a carrier, an HR/benefits admin role, or an insurtech.
Comfort switching between strategic conversations and detailed, sometimes manual, administrative work.
Strong written and verbal communication.
A self-directed, remote-first way of working, with enough Eastern-time overlap to support US customers and collaborate with the wider Happl team.

Nice To Haves

Experience as a licensed benefits broker or working inside a brokerage.
Prior experience at an insurtech, benefits platform, or PEO/HRIS company, where you've seen how technology changes (or fails to change) benefits delivery.
A technical mindset: comfortable in spreadsheets, familiar with how software gets built, able to write a clear product requirement even if you're not writing code yourself.

Responsibilities

Manage the end-to-end delivery of employee benefits programs for Happl's US customers, including open enrollment, new hire onboarding, plan changes, and renewals.
Act as the main point of contact for US customers on benefits questions, escalations, and carrier/vendor issues, building the kind of trust that makes Happl indispensable to them.
Liaise with insurance carriers, broker partners, and other vendors on Happl's customers' behalf to resolve issues and keep plans running smoothly.
Own the manual tasks and admin that sit behind the insurance products (working alongside broker partners where one is engaged, not in place of them), including ACA reporting support, COBRA administration, ERISA disclosures, ID cards, plan documents, and state-specific requirements, where these fall outside what the product automates today.
Flag compliance risk early, and work with customers and internal teams to resolve it before it becomes a problem.
Keep Happl's internal playbooks and processes for US compliance current as rules change.
Partner closely with Product and Engineering as the subject-matter expert on US employee benefits, translating market, carrier, and regulatory realities into product requirements.
Help set the roadmap for US-specific features, drawing on direct customer and delivery experience to prioritize what will actually move the needle.
Represent the US market's needs in internal planning, and represent Happl's product roadmap back to US customers and prospects.
Support the sales process for new US customers, bringing benefits and compliance expertise into scoping conversations and deal close.
Step into customer success coverage for US accounts when needed, beyond the core benefits delivery relationship.