Employee Benefits Assistant Account Manager

Hub International Insurance•Columbia, SC

2d•Hybrid

About The Position

HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions. We are currently seeking an Assistant Account Manager to join our growing Employee Benefits Insurance team. You will be supporting our Account Manager team with quotes for new business and renewals, assisting with the renewal preparation, and preparing benefit guides and other Open Enrollment materials. Other tasks include scheduling meetings with carriers, printing and binding prospect materials and maintaining insured info in our agency management system (BenefitPoint).

Requirements

1-2 years of experience in employee benefits including a knowledge of employee benefit plans, ancillary coverages, and current legislation
Highly organized, technical and analytical skills
Ability to operation independently and in a team setting
Client service mentality with active listening skills and able to effectively communicate with clients, team members, and management
Very comfortable with typical business technology including voice mail, e-mail, word processing, spreadsheets, and presentation software
Proficient with using Microsoft Office products especially Excel, Outlook, and Publisher.
Must also be comfortable with Adobe Acrobat Standard
Excellent written and verbal communication skills
High School Diploma required
Must be willing to travel within the Carolinas.
Must have or be willing to obtain a SC Life and Health Insurance License within 60 days of employment.

Nice To Haves

Bachelor’s degree from an accredited university preferred
LA&H License preferred

Responsibilities

Work directly with clients and employees to answer questions and resolve their issues.
Load and maintains all service activities in BenefitPoint.
Resolve enrollment and termination issues.
Act as a liaison with insurance carriers to resolve claim issues, billing issues, and other service matters.
Provide members with assistance for appeals and other service matters.
Answer or escalate questions to obtain accurate answers related to legislation and benefit laws regarding HIPAA, COBRA, and FMLA.
Work with service teams and service team members to ensure continuity of workflow and processes between teams and to make sure adequate support, coverage and backup are in place at all times.
Maintain an assigned book of cases and stays in regular contact with all key client contacts to build solid relationships.
Proactively call key contacts to check-in and for fact finding.
Prepare reports giving details of complaints and service requests on a monthly basis.
Shares new and unique information with other HUB service team members.
Maintains organized filing systems and timely submits all employee paperwork.
All other duties and special projects as assigned.

Benefits

Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Paid Parental Leave
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance
Focus on creating a meaningful environment through employee engagement events
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives