Employee Benefits Advocate (Remote)

Businessolver

3d•Remote

About The Position

Businessolver is seeking full-time employees (Advocates) to support its clients by taking calls regarding employee benefit enrollment. This is a meaningful role where you can take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that needs your support. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

Requirements

Service Center and/or Customer Service Experience is Required
Strong customer-centric mindset
Must be comfortable with technology – we are a technology company!
Competitive, team player who strives for excellence
Strong interpersonal skills to find success in every opportunity
Exceptional phone etiquette and communication skills
Internet speeds of above 20 Mbps (Download) and 5 Mbps (Upload)
Ethernet Cable Connection Highly Recommended

Nice To Haves

Prior benefit administration, insurance brokerage or insurance provider experience is preferred but not required

Responsibilities

Answer a broad range of inbound calls (in support of clients) in a professional, energetic, and positive manner
Respond accurately and thoroughly to caller inquiries and document call detail accordingly
Must be a resourceful and creative problem solver who can work with members of the team to find solutions
Ensure compliance in all areas of processing, completing all transactions timely and accurately
Take accountability for entire process from receipt of work to resolution
Work under general supervision following established procedures