Employee Benefits Account Manager - Large Book

Brown & Brown Insurance•Tallahassee, FL

8d•Onsite

About The Position

The Employee Benefits Account Manager supports the maintenance, growth, and servicing of assigned employee benefits accounts by coordinating new business and renewal marketing, underwriting activities, and day-to-day client service needs. This role works closely with clients, carriers, and producers to provide benefit plan support, assist with claims and administrative issues, maintain accurate account records, and ensure timely processing of account activities. The Account Manager develops strong client relationships, applies technical knowledge of employee benefits coverages, and delivers responsive, high-quality service while supporting overall account retention and growth.

Requirements

High School diploma or equivalent
Good technical knowledge of coverage in all benefits line’s insurance coverage
Good verbal and written English communication skills
Strong negotiation and problem-solving skills
Good organization and prioritizing skills
Ability to initiate and foster client rapport
Ability to maintain a high level of confidentiality
Proficient with Office365 and/or Microsoft Office Suite products
Present a professional demeanor and attire while dealing with in person presentations and meetings
Must possess and maintain an active Florida 2-15 license in good standing.

Responsibilities

New Business marketing including, but not limited to rating and quoting employee benefit lines
Renewal marketing including, but not limited to rating and quoting assigned employee benefit accounts
New Business & Renewal Underwriting including, but not limited to gathering missing enrollment information and all underwriting status follow up
Work directly with group administrators to assist and educate on the proper administration procedures, State & Federal COBRA, additions & termination, and all other administrative procedures
Assist employees with unresolved claim issues while educating them on the claims processing system
Process daily mail, including faxes and e-mail, for assigned accounts
Answer and process all telephone requests for assigned accounts
Enter all required data into system to maintain current file data on all assigned accounts
Maintain & annually update the electronic account files
Maintain suspense or follow-up system for correspondence/requests