Employee Benefits Account Manager

ExperINS•Austin, TX

1d•$80,000 - $100,000•Hybrid

About The Position

ExperINS is looking for an Employee Benefits Account Manager who understands employee benefits, enjoys solving client problems, and excels at organizing complex work. This role serves as the primary service contact for a book of clients, managing their day-to-day needs, leading renewals and implementation, coordinating with carriers and internal teams, and assisting clients in making informed decisions about their benefit plans. The position requires comfort interacting with HR departments and company leadership, understanding business etiquette, and maintaining clear communication. The ideal candidate can manage details without losing sight of the bigger picture, taking ownership of client work, supporting strategic recommendations, and ensuring consistent, thoughtful service.

Requirements

At least 2 years of employee benefits account management
Experience supporting fully insured and self-funded employer groups
Strong knowledge of medical, dental, vision, life, disability, and related benefit programs
Experience managing renewals, open enrollment, implementation, carrier communication, and ongoing service
The ability to explain complex benefit and compliance topics in clear, simple language
Strong organization, follow-through, and attention to detail
Demonstrate strong interpersonal and communication skills to confidently lead client meetings and deliver clear, effective presentations.
The ability to lead work across clients, carriers, Account Coordinators, and internal teams
An active Life and Health insurance license
Experience as an account manager in employee benefits is required.

Nice To Haves

A college degree is preferred, but relevant experience, certifications, and demonstrated ability may be substituted.

Responsibilities

Manage a book of fully insured and self-funded clients across the full client lifecycle
Lead renewals, carrier marketing, implementation, plan changes, and open enrollment
Finalize and approve client facing materials: including meeting agendas, timelines, presentations, and recommendations prepared by service team.
Coordinate carrier quotes, compare plan options, and help clients understand cost and coverage tradeoffs
Develop and maintain strong client relationships
Advise clients on benefits compliance, including ERISA, COBRA, ACA, FMLA, and Form 5500 requirements
Guide and quality-check the work of Account Coordinators or Data Analysts supporting the account
Develops expertise to confidently lead client discussions on unique strategic solutions.
Improve client service by documenting processes, identifying gaps, and helping the team work more consistently by taking ownership and effectively delegating tasks.