Employee Benefits Account Manager

Acrisure•Parsippany, NJ

29d•Onsite

About The Position

Acrisure is a global fintech leader that empowers millions of businesses and individuals with customized solutions across insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more. The Employee Benefits Account Manager role involves performing routine responsibilities and serving as a primary point of contact for clients. Account Managers are individual contributors who develop coverage strategies and plans with occasional guidance. The role requires servicing accounts, responding to client inquiries, developing coverage strategies, performing insurance marketing and sales, collecting renewal data, providing claims support, reviewing policies, maintaining client data accuracy in agency management systems, understanding technology interfaces, assisting other departments, and keeping producers informed of account activities. Continuous learning through educational seminars and maintaining knowledge of industry trends, underwriting requirements, and policy provisions are also key aspects of the position.

Requirements

Active Health & Life License Required.
Strong organizational skills- the ability to discern priority and initiative.
Computer skills, specifically Microsoft Word, Outlook, and Excel.
Excellent verbal and written communication skills as well as strong interpersonal skills.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, premiums, commissions, proportions, and percentages.
Reasoning Skills: Ability to solve practical problems, interpret a variety of instructions and deal with a variety of variables furnished in written, oral, diagram or schedule form.
Knows and applies principles of insurance to everyday situations.

Nice To Haves

Applied Systems / EPIC experience is a plus.
Employee Navigator experience a plus.
CPCU or special training course completion is a plus.

Responsibilities

Service accounts, including account transactions such as quote and issue policies, ID cards, proposal endorsements, certificates, claims, renewals, follow-up, and correspondence.
Respond to client inquiries, incoming mail, and company request needs on a timely basis.
Develop coverage strategies and plans, as necessary.
Insurance marketing and sales.
Collect renewal data on assigned accounts.
Claims support.
Review new/renewal policies and endorsements to ensure items were received as ordered.
Maintain accuracy of client data in agency management system (Applied Systems / EPIC).
Document all activities in agency management system (Applied Systems / EPIC).
Understand and utilize upload, download, and interface technology.
Assist other departments in securing and/or providing information necessary to issue appropriate policies in their department for which we have a mutual client.
Keeping Producers informed of all important activities on their accounts including being sensitive to potential problems and informing management.
Keep current with industry trends including participation in educational seminars and classes for improvement of insurance/sales skills and license compliance.
Maintain knowledge of current underwriting requirements of contracted insurance carriers.
Maintain knowledge of policy provisions and any changes in these provisions.
Complete other functions and assignments assigned, including backup duties.