Employee Benefits Account Manager

Hub International Insurance•Troy, MI

About The Position

Who We Are At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture. HUB is one of the largest global insurance and employee benefits brokers , providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 20 ,000 employees in over 500 offices throughout North America, HUB has g rown substantially, in part due to our i ndustry leading success in mergers and acquisitions . Here’s Where You Come In As an Employee Benefits Account Manager, you will manage an assigned book of business. Your focus will be retaining our clients through providing professional, courteous service to our clients, business partners, and HUB colleagues .

Requirements

Life & Health insurance license
2-5 years of prior benefit experience
Knowledge of Word, Excel, and MS Outlook
A high school diploma with some college preferred
Above average telephone techniques and the ability to effectively communicate with prospective and existing clients as well as, other staff members
Ability and willingness to utilize the company’s computer system and software required.
Good typing skills with an ability to compose clear and concise letters required
Ability to understand policy forms and coverage descriptions required
Organizational skills required

Nice To Haves

Willingness to attend educational classes desired

Responsibilities

Provide quality customer service to existing accounts.
Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts.
Manages a book of business generally in excess of $200K in revenue depending on complexity or number of small business accounts.
Mentor, support and train Associate Account Managers and Team Assistants as necessary.
Implement Client Service Plans as directed by the account team and/or Team Leader.
Maintain accurate client information in account management systems as assigned.
Assist the account team in providing quality customer service to existing middle market accounts.
Act in capacity of client manager on assigned middle market accounts.
Pursue a program for personal and professional development.