Employee Benefits Account Manager

Amwins•Houston, TX

15d•Onsite

About The Position

At Kilpatrick Companies, an Amwins company, we succeed together—and have a good time doing it. Kilpatrick Companies is the largest regional employee benefits General Agency in Texas. Founded in 1972, Kilpatrick Companies partnered with Amwins in 2024 — combining our legacy with their national resources and footprint. We are distinguished in the industry for our impeccable reputation, expertise, quality of service, and agile technology. We exist to make the insurance brokers and agencies we serve more efficient. We provide administrative services and market expertise so they can spend more time growing their business. That mission drives everything we do. As an Employee Benefits Account Manager, you’ll play a critical role supporting broker partners and clients by delivering exceptional service, managing benefit programs, and contributing to strategic growth within a rapidly expanding organization. You’ll have the opportunity to make an impact locally in Houston while being supported by the national strength and resources of Amwins. Join our team and build your career with Kilpatrick Companies, an Amwins company, in Houston, Texas! Kilpatrick Companies, an Amwins company, is seeking a service-minded Employee Benefits Account Manager to support our broker partners and their small group and mid-market clients. This role sits at the center of the client and broker experience — managing the movement of business from quotes through installation and ongoing service. It is ideal for someone who enjoys the technical side of employee benefits, thrives in a fast-paced environment, and takes pride in delivering accurate, responsive, high-quality work. The right person will apply a strong working knowledge of employee benefits, an ability to manage multiple priorities with precision, and a mindset built around service, follow-through, and problem-solving.

Requirements

Ability to manage multiple cases, priorities, and deadlines without sacrificing accuracy or follow-through.
Strong written and verbal communication skills with the ability to explain benefit and carrier information clearly and professionally.
Strong organizational and project coordination skills
Proficiency in preparing proposals, spreadsheets, presentations, and broker/client-ready materials.
High attention to detail and comfort working in a technical, deadline-driven environment.
A service-oriented, team-first mindset with the ability to work independently and exercise sound judgment.
Respect diverse perspectives, love to learn, listen well, and look for the good in people.
Texas Life and Health license or ability to obtain within 90 days of employment.

Nice To Haves

Experience supporting small group and/or mid-market employee benefits business.
Experience within a General Agency, brokerage, carrier, or benefits consulting environment.

Responsibilities

Manage incoming quote requests from broker partners.
Work closely with medical and ancillary carriers throughout underwriting and proposal development.
Review and analyze benefit offerings, underwriting outcomes, plan options, and claim experience to support competitive recommendations.
Prepare polished, broker-facing sales and proposal materials that clearly communicate plan designs, pricing, and carrier requirements.
Communicate underwriting results, carrier requirements, benefit plan details, and implementation steps to brokers and agency partners.
Support broker conversations, presentations, and client-facing interactions.
Coordinate and process new group case installations.
Provide ongoing service and problem resolution for in-force accounts, including more complex service-related issues.
Serve as a reliable day-to-day resource to broker partners by delivering prompt, accurate, and solutions-oriented support.
Help maintain a high standard of professionalism, responsiveness, and execution across the service lifecycle.