Employee Benefits Account Manager

The Jonus Group•Cleveland, OH

8d•Hybrid

About The Position

Seeking a dedicated and experienced Employee Benefits Client Manager to join a growing team. This role is responsible for managing a middle-market book of business, providing high-quality client service, supporting renewals and plan strategy, and maintaining strong client relationships. The ideal candidate will have a solid background in employee benefits, strong knowledge of compliance and plan design, and the ability to collaborate effectively in a team-oriented environment.

Requirements

Proven experience in employee benefits account or client management, preferably with middle-market accounts
Holds an active L&H (Life and Health) insurance license
Familiarity with agency management software such as Applied Epic
Experience with Employee Navigator or similar benefits administration platforms is preferred
Strong knowledge of employee benefits compliance and plan design
Excellent communication, organization, and client relationship management skills
Ability to work collaboratively in a team-oriented environment
Commitment to ongoing professional development and relevant industry designations

Responsibilities

Serve as the primary point of contact for client questions, claims support, and compliance documentation
Manage client engagement, renewals, and plan design for a middle-market book of business
Collaborate with internal team members to ensure client satisfaction and effective service delivery
Utilize Applied Epic and benefits administration platforms such as Employee Navigator, along with other HR and payroll tools
Maintain strong relationships with insurance carriers and other partners
Support account retention and growth through proactive client service and relationship management
Assist clients with benefits-related questions and provide guidance regarding available plan options and resources